如何提高沟通技巧(22 页)Good is good, but better carries it.精益求精，善益求善。目 录引言..........................................................................................................................................................2第一章 沟通概述...................................................................................................................................31.1 人际沟通能力基本内涵..........................................................................................................31.2 作用............................................................................................................................................41.2.1 为何要形成“沟通能力”?..........................................................................................4第二章 沟通的原则................................................................................................................................52.1 沟通的原则...............................................................................................................................52.2 注意沟通对象..........................................................................................................................62.2.1 与上级沟通.....................................................................................................................62.2.2 与同级沟通.....................................................................................................................72.2.3 与下属沟通.....................................................................................................................7第三章 言语沟通技巧............................................................................................................................93.1 学会倾听...................................................................................................................................93.1.1 应答式倾听........................................................
