目 录 一、 营销部组织机构 ······························································· 2 二、 营销部工作概述 ······························································· 3 三、 营销部经理岗位职责 ························································· 4 四、 营销经理岗位职责 ···························································· 5 五 、 文员岗位职责 ·································································· 6 六、 电话销售程序 ·································································· 7 七、 客户访问程序 ·································································· 8 八、 开发新客户程序 ······························································ 10 九、 现场介绍酒店服务设施操作程序与标准 ································ 11 十、 会议销售操作程序与标准 ·················································· 13 十 一 、 团 体 接 待 操 作 程 序 与 标 准 ·················································· 15 十 二 、 客 户 挂 帐 操 作 程 序 与 标 准 ·················································· 17 十三、 大型活动安排操作程序与标准 ············································ 18 十 四 、 组 织 新 闻 公 布 会 操 作 程 序 与 标...
