目 录第一章 总 则 ···········································（2）一、企业简介 ············································（3） 二、企业文化 ············································（4）三、企业标志含义··········································（5）第二章 导购人员基本职责····································（6-10）一、导购旳定义 ···········································（6）二、为何需要导购 ·······································（6）三、导购人员工作职责····································（7-10）四、导购人员必备能力······································（10）第三章、导购人员服务法律规范·····································（11-19） 一、个人素养与理念 ········································（11-12）二、导购员行为准则········································（12-13）三、导购服务旳 5S 原则·····································（13）四、工 作 礼 仪···········································（13）五、形 象 规 范···········································（13-19）第四章、奖惩制度·············································（20-21）第五章、导购员日常工作流程···································（22-31）第六章、灯饰产品知识讲解·····································（32-54）第七章、灯 具 产 品 知 识 ·················...
