《服务方案》正本目 录第一章....................................................5项 目 定 位...........................................4项目管理服务理念......................................5项目管理机构运作方法..................................5项目服务承诺及保障措施................................6节假日期间协助摆放花卉措施............................8第二章....................................................9人员配备及服务方案....................................9保洁及绿化服务方案...............................10大厅得保洁方案...................................10审判庭保洁方案...................................11保洁标准.........................................1115 个重点房间得保洁方案..........................11多功能厅保洁方案.................................13会议室保洁方案...................................13会务服务方案.....................................15楼梯、走廊、门窗保洁方案.........................17公共卫生间保洁方案...............................18电梯及电梯厅保洁方案.............................19玻璃门、窗、镜面保洁方案.........................20停车场、自行车库保洁方案.........................20大院内道路、广场保洁方案.........................21绿化带保洁方案...................................21绿化防护与浇水方案...............................23垃圾收集与处理保洁方案...........................40环境卫生与消杀保洁方案...........................40第三章...................................................41各岗位职责及管理运作模式.............................41岗位职责.........................................41培训与考核办法...................................44新入职员工得培训.................................46技术及操作法律规范...............................48工具分类使用制度.................................49第四章...................................................50应急预案.............................................50暴风雨应急预案.......................................50雨季多发季节应急预案.................................51除雪紧急预案...
