集团客户网络效劳支撑标准中国移动通信集团广东公司深圳分公司网络维护中心效劳支撑室2025 年 2 月声 明本文档所有权和解释权归中国移动广东公司所有，未经书面许可，不得复制或向第三方公开。This document is the property of CMCC GD and can be neither reproduced nor disclosed to a third party without a written authorization.修订历史记录版本日期AMD修订者说明2025-2-27A周烽 曾波 巢剑 起草〔A-添加，M-修改，D-删除〕目 录1前言..........................................................................................................................................41.1编写目的.......................................................................................................................41.2适用对象.......................................................................................................................42集团客户网络效劳支撑工作内容分类...................................................................................43根本要求与一般标准...............................................................................................................53.1效劳支撑人员定义.......................................................................................................53.2效劳支撑人员专业技能要求.......................................................................................53.3效劳支撑人员仪表方面标准.......................................................................................53.4效劳支撑人员外勤工作一般标准...............................................................................64集团业务故障处理作业标准...................................................................................................74.1处理原那么...................................................................................................................74.2内部故障处理流程.......................................................................................................74.3客户现场处理标准..................................................
