第一节 部门职责及工作目标....................................................................1一、部门职责................................................................................1（一）财务视角...........................................................................1（二）顾客视角...........................................................................1（三）内部流程视角.......................................................................1（四）员工的学习与成长视角...............................................................2二、工作目标及衡量标准......................................................................2（一）财务视角...........................................................................2（二）顾客视角...........................................................................2（三）内部流程视角.......................................................................3（四）员工的学习与成长视角...............................................................4三、部门架构图..............................................................................5第二节 岗位职务说明书........................................................................7一、主管职务说明书..........................................................................7（一）任职资格...........................................................................7（二）工作关系...........................................................................7（三）岗位职责及工作目标.................................................................8二、TV 主管职务说明书.......................................................................8（一）任职资格...........................................................................8（二）工作关系...........................................................................8（三）岗位职责...........................................................................9（四）工作目标及衡量标准............................................................
