现代酒店服务英语Chapter12会展中心服务ppt

现在酒店服务英语清华大学出版社Chapter TwelveConvention & Exhibition Center Service会展中心服务Service Position 服务岗位The Convention and Exhibition Center( 会展中心 ) is responsible for offering convention service or exhibition service to some organizations both from home and aboard.全面的，完整的，包含多的，comprehensive （ adj.）综合的 auxiliary （ adj. ）辅助的lease （ vt. ）出租 simultaneous interpretation 同声传译projector （ n.） decorate （ vt.） harmonize（ vt. ） urgent （ adj. ） build up幻灯 , 放映机修饰，装饰，布置使调和，使一致；使和睦，调停。紧急的，迫切的加强Key Words and ExpressionsSkills and Attainments 服务技能与素养Unit Twenty-nineConvention Service 服务技能 29会议服务□ Booking the meegting.□ Discussing the service details of the meeting.□Showing the meeting planner the facilities of the meeting and the decoration of the meeting hall.□ Registering for the conference.□ Serving during the meeting.□ Making the payment.Main Services 主要服务Procedure of Service 服务流程Booking the meeting■Greet the meeting planner.■Get the following information from the meeting planner; What size of the conference or how many participants; What kind of conference or what kind of function room; The special demands for the meeting facilities;The special demands for the meeting service; The time of the conference;The number of the rooms needed;Procedure of Service 服务流程■Introduce the facilities and services of the hotel according to the information above.■Get the name of the meeting planner and his telephone number and the date of the discussion about the service details for the conference.■Express your wishes. Discussing the service details■Greet the meeting planner.■Discuss and confirm the previous reservation.■Discuss the service det...