北京九五太维资讯有限公司华道项目运营手册版本号：V1.0第2页共204页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共204页编制时间：2007.12.31修改时间：编制人：华道项目管理团队目录第一部分项目概述..............................................................................................................81.1项目背景.................................................................................................................81.2座席及IT设备描述..................................................................................................81.3人员概述.................................................................................................................9第二部分人力资源管理....................................................................................................102.1组织说明及岗位职责.............................................................................................102.1.1组织说明.....................................................................................................102.1.2职位说明书.................................................................................................112.1.2.1项目主管职位说明书.........................................................................112.1.2.2质培主管职位说明书........................................................................162.1.2.3项目组长职位说明书........................................................................202.1.2.4QC组长职位说明书..........................................................................252.1.2.5销售人员（TSR）职位说明书..........................................................282.1.2.6外呼人员（CSR）职位说明书..........................................................322.2人员招聘...............................................................................................................352.2.1招聘相关指标..............................................................................................352.2.2职位招聘说明书..........................................................................................352.2.2.1项目主管招聘说明书；.....................................................................352.2.2.2质培主管招聘说明书；.....................................................................39第3页共204页第2页共204页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共204页2.2.2.3项目组长招聘说明书；.....................................................................422.2.2.4QC组长招聘说明书；......................................................................452.2.2.5销售人员(TSR)招聘说明书；...........................................................482.2.2.6外呼人员(CSR)招聘说明书；...........................................................512.3人员绩效与激励；.................................................................................................542.3.1绩效考核办法；..........................................................................................542.3.2人员绩效考核内容；..................................................................................542.3.2.1销售项目一线人员绩效评估；..........................................................542.3.2.2信息核实项目一线人员绩效评估；..................................................562.3.2.3组长绩效评估；...................................
