第1页共255页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共255页管理学大师斯蒂芬·P·罗宾斯《组织行为学》MBA授课讲义CHAPTER1-INTRODUCTIONTOORGANIZATIONALBEHAVIORCHAPTEROBJECTIVESAfterreadingthischapterstudentsshouldbeableto:1.Defineorganizationalbehavior(OB).2.IdentifytheprimarybehavioraldisciplinescontributingtoOB.3.DescribethethreegoalsofOB.4.ListthemajorchallengesandopportunitiesformanagerstouseOBconcepts.5.DescribehowOBconceptscanhelpmakeorganizationsmoreproductive.6.Discusswhyworkforcediversityhasbecomeanimportantissueinmanagement.7.Explainhowmanagersandorganizationsarerespondingtotheproblemofemployeeethicaldilemmas.8.DiscusshowknowledgeofOBcanhelpmanagersstimulateorganizationalinnovationandchange.第2页共255页第1页共255页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共255页LECTUREOUTLINEI.THEFIELDOFORGANIZATIONALBEHAVIORA.Definition1.Organizationalbehavioristhesystematicstudyoftheactionsandattitudesthatpeopleexhibitwithinorganizations.(ppt4)2.Keypartsofthedefinitiona)Systematicstudy(ppt5)(1)Theuseofscientificevidencegatheredundercontrolledconditionsandmeasuredandinterpretedinareasonablyrigorousmannertoattributecauseandeffect.(ppt6)(2)OB—itstheoriesandconclusions—isbasedonalargenumberofsystematicallydesignedresearchstudies.b)Systematicstudyofactions(orbehaviors)andattitudesincludethreeareas:productivity,absenteeism,andturnover.(ppt7)(1)Managersclearlyareconcernedwiththequantityandqualityofoutputthateachemployeegenerates.(2)Absenceandturnover—particularlyexcessivelyhighrates—canadverselyaffectthisoutput.(3)Organizationalcitizenship—discretionarybehaviorthatisnotpartofanemployee’sformaljobrequirementsbutpromoteseffectiveorganizationalfunctioning—isafourthtypeofbehaviorthathasrecentlybeenfoundtobeimportantindeterminingemployeeperformance.(ppt8-9)(4)Organizationalbehaviorisalsoconcernedwithemployeejobsatisfaction,whichisanattitude.(ppt10)(5)Jobsatisfactionisaconcernforthreereasons.(a)Theremaybealinkbetweensatisfactionandproductivity.(b)Satisfactionappearstobenegativelyrelatedtoabsenteeismandturnover.(c)Itcanbearguedthatmanagershaveahumanisticresponsibilitytoprovidetheiremployeeswithjobsthatarechallenging,intrinsicallyrewarding,andsatisfying.c)Systematicstudyofpeoplewithinanorganization(1)OBisspecificallyconcernedwithwork-relatedbehavior.(2)Anorganizationisaconsciouslycoordinatedsocialunit,whichcomprisestwoormorepeopleandfunctionsonarelativelycontinuousbasistoachieveacommongoalorsetofgoals.(ppt11)(3)OBischaracterizedbyformalrolesthatdefineandshapethebehaviorofitsmembers.B.ContributingDisciplines(ppt12)1.Organizationalbehaviorisappliedbehavioralscience.a)Thepredominantcontributingdisciplinesarepsychology,sociology,socialpsychology,anthropology,andpoliticalscience.b)Psychologycontributesmainlyattheindividual/microlevelofanalysis,whereasthelatterdisciplinescontributeonthegroup/macrolevelofanalysis.第3页共255页第2页共255页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共255页2.Psychologyisthesciencethatseekstomeasure,explain,andsometimeschangethebehaviorofhumansandotheranimals.a)Psychologistsconcernthemselveswithstudyingandattemptingtounderstandindividualbehavior.b)Contributorsarelearningtheorists,personalitytheorists,counselingpsychologists,and,mostimportant,industrialandorganizationalpsychologists.c)Earlyindus...
