深圳市伊丝艾拉服饰有限公司店铺日常管理手册目录目录...................................................................................11.终端店铺管理的意义.....................................................................31.1.管理的意义.................................................................32.公司及品牌简介.........................................................................32.1.公司简介...................................................................32.2.品牌介绍...................................................................43.售货员工作说明.........................................................................73.1.售货员基本职责.............................................................73.2.售货员守则.................................................................74.YISELLE售货员形象.....................................................................94.1.规范的仪容仪表.............................................................94.2.得体的服务姿势.............................................................94.3.施展你微笑的美丽魅力......................................................105.终端规章制度..........................................................................115.1.店规......................................................................115.2.员工福利..................................................................115.3.处罚条例..................................................................126.店铺日常工作流程......................................................................137.营业间隙的辅助工作....................................................................187.1.整理和添加货品............................................................187.2.温习基本业务知识..........................................................187.3.整理及核对销售票据与货款..................................................187.4.做好交接班(班次交接明细表)................................................187.5.款台工作流程..............................................................208.店铺运营支持流程......................................................................228.1.终端月份货品盘点流程......................................................228.2.补货流程..................................................................268.3.来货检验流程..............................................................278.4.终端货品返仓流程..........................................................288.5.终端推广执行流程..........................................................298.6.终端工作交接流程..........................................................319.终端服务规范..........................................................................339.1.服务的目的................................................................339.2.顾客服务的重要性..........................................................339.3.成功顾客服务与一般售货员的区别............................................339.4.售货员服务的四大关键环节..................................................349.5.卖场用语..................................................................359.6.服务规范..................................................................369.7.销售技巧..................................................................379.8.如何建立良好的顾客关系............................................
