××信息系统项目维护方案（模板）第1页共88页目录一、项目概述............................................................................................................................2二、系统维护清单.....................................................................................................................32.1、2号楼2楼会议室设备清单.....................................................32.2、2号楼6楼会议设备清单.......................................................32.3、3号楼6楼会议室设备清单.....................................................51.4客户需求.....................................................................91.5解决方案.....................................................................9三、服务的维护方法与保障机制..............................................................................................102.1维护方式及流程..............................................................102.1.1维护内容及流程简述........................................................102.1.2维护服务方式.............................................................112.1.2.1电话报障上门服务........................................................112.1.2.2人员长驻服务............................................................122.1.3设备每季度定检计划.......................................................132.1.4维护人员安排..............................................................142.1.5维护人员组织架构..........................................................142.1.6设备维修及更换流程.......................................................152.1.8培训计划.................................................................172.1.9宕机恢复.................................................................172.2.1服务保证..................................................................172.2.2维护基本内容及标准........................................................185.综合布线系统维护............................................................196.网络打印的故障处理..........................................................199.局域网系统的故障诊断........................................................1910.配线架及机柜的维护..........................................................1911.服务器安装..................................................................1912.服务器的规划及安装...........................................................1913.代理服务器的安装(ISAServer)................................................2014.视频会议控制管理软件的安装.....................................................2015.客户端操作系统的安装........................................................2018.网络交换机维护..............................................................2019.路由器维护..................................................................2120.数据库安装..................................................................2121.电话交换机及集团电话系统维护................................................2122.客户信息系统投资预算........................................................2123.办公自动软件的安装及维护....................................................2124.综合布线系统的建设..........................................................2128.数据库系统的维护............................................................2229.计算机机房及综合布线系统改造..............................
