中国移动通信电视电话系统维护规程目录第1章总则................................................................1第2章维护的组织安排及职责划分............................................22.1系统的维护管理层面....................................................22.2系统维护的分级和职责..................................................32.3系统与传输网络间的责任划分............................................5第3章硬件设备的维护与管理................................................53.1通则..................................................................53.2设备维护任务..........................................................53.3设备管理..............................................................63.4设备维护工具的配置....................................................63.5维护人员的配置........................................................6第4章软件的维护与管理....................................................74.1通则..................................................................74.2软件版本与补丁管理职责................................................74.3软件版本与补丁管理制度................................................84.4终端的统一命名的约定..................................................9第5章维护管理流程.......................................................105.1通则.................................................................105.2日常维护流程.........................................................105.3会议维护流程.........................................................12第6章故障处理...........................................................146.1故障等级的定义.......................................................146.2故障处理时限.........................................................166.3会议期间故障的处理流程...............................................176.4非会议期间故障的处理流程.............................................186.5故障统计与分析.......................................................19第7章系统的文档日志管理.................................................207.1文档管理.............................................................207.2系统使用日志的管理...................................................217.3系统维护日志的管理...................................................22第8章系统的质量考核指标.................................................238.1音频性能.............................................................238.2视频性能.............................................................238.3故障及故障率考核指标.................................................248.4维护方维护质量评估...................................................25第9章设备安全和系统安全保密.............................................259.1控制室管理要求.......................................................259.2会议室管理...........................................................269.3安全规定.............................................................26附录.........................................................................28A.管理类文档...........................................................28附录-1.文档登记表.......................................................28附录-2.系统文件清单.....................................................29附录-3.设备清单.........................................................30附录-4.系统设备档案表................
