大型超市管理制度大全第1章门店各岗位责任...............................................................................................................4一、店长岗位责任....................................................................................................................4二、店长工作流程....................................................................................................................4三、店长每日检查项目表.........................................................................................................5四、课长工作流程....................................................................................................................6五、课长岗位职责....................................................................................................................6六、理货员岗位责任................................................................................................................7七、服务台岗位责任................................................................................................................7八、收银员岗位责任................................................................................................................7九、收银员工作流程................................................................................................................7十、收银工作注意事项：.........................................................................................................8十一、广播员岗位责任..............................................................................................................9十二、电脑操作人员岗位责任...................................................................................................9十三、防损员员岗位职责.........................................................................................................10十四、企划员岗位责任制.........................................................................................................10十五、播音员工作流程............................................................................................................10第2章业务操作流程.................................................................................................................11一、新品导入流程................................................................................................................11二、接货验收规定................................................................................................................11三、补货上架作业流程.........................................................................................................12四、内部调拨流程................................................................................................................12五、销货退回程序................................................................................................................12六、超市进货退回流程图.....................................................................................................13七、财务手续传递流程.........................................................................................................14八、盘点工作流程................................................................................................................15九、顾客抱怨处理流程............................................
