1销售部管理手册销售部管理手册（讨论稿）目录第一部分组织架构及岗位职责...............................................3一．销售部组织架构及销售部人员主要岗位职责.................................................................3一）组织架构示意...................................................4二）主要岗位职责...................................................4二．案场管理制度............................................................................................................................812销售部管理手册一）仪容仪表规范...................................................9二）礼仪标准.......................................................9三）电话规定.......................................................9四）考勤制度......................................................10五）现场制度......................................................101.接待与解说制度..................................................112.物品摆放制度....................................................123.会议制度........................................................124.每天操作流程....................................................135.合作制度........................................................146.外出拜访制度....................................................157.计划管理制度....................................................168.办公用品使用制度................................................169.销售表格填写制度................................................17三．业绩分配制度..........................................................................................................................17一）佣金计提激励办法..........................................................................................................17一）业绩判定......................................................17二）业绩分配......................................................18四．项目资源共享制度.................................................................................................................19一）目的..........................................................19二）主要内容......................................................19五．员工培训制度..........................................................................................................................20一）目的..........................................................20二）培训内容......................................................20三）培训计划......................................................21四）培训考核......................................................21六．考核、晋升制度......................................................................................................................21一）考核周期......................................................21二）考核内容及分值................................................22三）考核结果与考核体现............................................22四）考核方法......................................................22五）销售管理人员晋升、降级标准....................................25第二部分业务流程.......................................................27一．来电流程管理..........................................................................................................................27一）来电接听流程示意..............................................27二）来电接听基...
