河北经贸大学经济管理学院毕业论文我国中小外贸企业业务流程外包研究专业名称：国际经济与贸易班级：C200906学生姓名：杨士灵指导教师：康学芹完成时间：2013年5月河北经贸大学经济管理学院毕业论文摘要随着贸易环境的改变，中小外贸企业的经营陷入困境，急需转变经营理念。通过引入业务流程外包的理念，分析了中小外贸企业实行业务流程外包的必要性，从提升企业核心竞争力的角度提出了中小外贸企业的业务流程外包选择策略，并且从业务关联性的角度，运用委托代理理论，企业对服务商类型的选择策略。本文通过阐述业务流程外包概念及意义，得出通过业务流程外包，企业可以提高经营效率、提高核心竞争力,分析我国中小外贸企业业务流程外包现状，并结合不同类型中小外贸企业特点分析出中小外贸企业业务流程外包运作模式。分别针对生产型中小外贸企业提出单证外包和报关业务外包及CRM外包、国外进口商资信调查外包；针对专业型中小外贸企业提出生产外包和物流外包。实例分析外贸业务流程的全过程和两种类型中小外贸企业业务流程外包的运作模式。最后剖析中小企业业务流程外包存在的相关问题以及对策I河北经贸大学经济管理学院毕业论文关键词中小外贸企业；业务流程外包；外包策略AbstractWiththechangeofthetradeenvironment,smallandmedium-sizedforeigntradeenterpriseofbusinessareintrouble,bebadlyinneedofchangemanagementidea.Byintroducingtheconceptofbusinessprocessoutsourcing,analyzesthenecessityofsmallandmedium-sizedforeigntradeenterprisestoimplementbusinessprocessoutsourcing,fromtheAngleofenterprisecorecompetitiveness,putforwardthesmallandmedium-sizedforeigntradeenterpriseofbusinessprocessoutsourcingselectionstrategy,andfromtheperspectiveofbusinessrelevance,usingtheprincipal-agenttheoryandenterprise'schoiceofserviceprovidertypestrategy.Basedontheconceptandsignificancebusinessprocessoutsourcing,throughbusinessprocessoutsourcing,enterprisescanimproveoperationalefficiency,improvethecorecompetitiveability,theanalysisofcurrentourcountrysmallandmedium-sizedforeigntradeenterprisebusinessprocessoutsourcing,andcombiningwiththecharacteristicsofdifferenttypesofsmallandmedium-sizedforeigntradeenterprisestoanalysisthesmallandmedium-sizedforeigntradeenterprisebusinessprocessoutsourcingoperationmode.Respectivelyfortheproductionofsmallandmedium-sizedforeigntradeenterpriseproposedoutsourcingandoutsourcingforcustomsclearance,II河北经贸大学经济管理学院毕业论文documentstheCRMoutsourcing,outsourcingoverseasimporterscreditinvestigation;Exampleanalysisthewholeprocessofforeigntradebusinessprocessandtwotypesofsmallandmedium-sizedforeigntradeenterprisebusinessprocessoutsourcingoperationmode.Finallyanalyzetherelatedproblemsofthesmallandmedium-sizedenterprisebusinessprocessoutsourcingandcountermeasuresKeywordssmallandmedium-sizedforeigntradeenterprise;businessprocessoutsourcing;outsourcingstrategyIII河北经贸大学经济管理学院毕业论文目录一、业务流程外包...............................................1(一)业务流程外包的概念.......................................1（二）业务流程外包的由来由外包演化而来.......................1（三）业务流程外包特征.......................................2（四）企业业务流程外包意义..................................21.降低和控制运营总成本,增强企业的抗风险能力.................32.突出企业的核心业务,形成企业核心竞争力.....................33.重塑企业价值链与供应商或服务商建立良好的合作关系..........4二、我国中小外贸企业业务流程外包发展现状.......................5（一）中小外贸企业在我国所占地位.............................5（二）中小外贸企业业务流程外包的发展....................
