当前文档修改密码：8362839GOLDRATTSATELLITEPROGRAM高瑞特卫星节目SESSIONONE第一讲OPERATIONS作业Hi!SystemApproach.嗨！系统方式。Thereisabroadconsensusthatifwewanttoimprovetheperformanceofourcompanywehavetotakeasystemapproach,holisticapproach.广泛的共识是，如果我们想要改善公司的绩效，我们必须采用系统方式。Weallagreeaboutthattheonlyquestionishowdoyoudoit.我们都同意，唯一的问题在于你如何去做。Well,let’stry.让我们来试试。Firstthingis,it’sobviousthatwecannotlookonjustonefunctioninisolationoronjustissueinisolation.首先，很显然的，我们不能将每一个功能或问题个别分开来看。Soforexample,ifyouwanttotakeasystemapproachtoanorganizationyouhavetostartwithabroadbase.举例来说，如果你要以系统方式来解决一个组织问题，你必须从全面的角度来看。Likeforexample,totakeintoconsiderationlogisticsandthemarketsandfinancialconcernsanddonotforgetthatanyorganizationiscomposedoutofpeople–youmusttakeintoaccountpeoplerelationshipsaswell.譬如说，当考虑运筹、市场与财务问题时，别忘了每一个公司都是由人所组成，你也必须将人际关系考虑进去。Sofarsogood.到目前为止一切还好。Butthenwhatdoyoudo?但是，接下来你怎么做呢？Inordertodemonstrateit,Iwanttotakeanexample.为了要示范，我来举一个例子。Now,asalwayswhenyouaretakingexamplesthereisafearoftakingatoosmallexampleandthentheconclusionsaretoobroadexampleandthenit’slikeyouhaven’ttakenanexampleatall.通常当我们举例时，总担心所举的例子太小而结论却不具体，或例子太广泛，结果就好像没有一样。SowhatIwilldo,Iwilltakeasanexampletheentiresteelindustryintheworld.因此我要以全世界的钢铁业为例。Systemapproach.系统方式。Whatdidwesay?我们说了什么呢？We’lltakeforexampleoneaspectoflogistic-whatwillitbeinthesteelindustry?我们将举一个运筹方面的例子─它在钢铁业会是什么样子呢？Somethingreallybotheringpeopleabouttheexistinglogistics.对运筹而言，有些事真让人心烦。Itwillbesomethinglike‘finishedgoodsinventoriesaremuchtoohighinthatindustry.’例如，“在钢铁业里，成品库存太高了”之类的事。Well,letmetellyoualittlebitaboutitsoyouunderstandthatwhensteelindustryistalkingaboutproblemsoftoomuchfinishedgoodsinventory,it’sevenworsethanwhathappensinyourindustry.嗯，让我来告诉你，钢铁业成品库存太高的问题，比你所在之产业还要严重的多。Asyousee,amid-rangesteelmillhasaboutquarterofamilliontonsoffinishedsteelontheiryard.如你所知，一个中级规模的钢铁厂在它们的仓库里约有二十五万吨成品。Thisishuge.这是个很大的数量。Whydoesitbotherthemsomuch?这为什么造成他们这么多的困扰呢？Justletmeremindyouthatsteel,notlikewine,isnotimprovingwithtime.让我提醒你们，钢并不像酒一样会越陈越香。Asamatteroffactwhenyouaretalkingtothemtheyconfessthattheydonotknowwhattheyproducemore–steelorrust.事实上当你和他们谈起时，他们承认，他们不知道生产比较多的是钢还是铁锈。Thisisthemagnitudeoftheproblem-it’shuge.这是个大问题。Thenwesaid,weshouldn’ttakejustlogisticproblemanddealwithitinisolation,wehavetolookonotherissuesatthesametimeinordertohavethesystemapproach.所以，我们不应只考虑到运筹而且把它单独分开来处理，我们必须同时看待其它的问题以便采取系统方式。Whatwastheotherthing?其它的问题是什么呢？Themarket,nowwhatyoulookonthemarket,somethingbad.是市场，现在你所看的市场，情况很糟。Well,inthesteelindustryit’sveryeasytoseewhatisbad,becausethat’swhatyouaregettingthroughthephonesalltimeandthisiscustomercomplaints.嗯，在钢铁业你很容易发现什么是糟糕的，就是你常在电话中所接到的顾客抱怨。Notlikeinotherindustriesthereissomethinglittlebitspecialaboutthesteelin...
