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北京歌华有线电视网络股份有限公司门头沟分公司市场部管理手册第二册应急预案管理市场部2017/7/24目录第一章.应急抢修预案.................................................5一、适用的范围....................................................5二、组织机构名单..................................................5三、岗位职责......................................................5四、应急抢修小组组织结构..........................................7五、预案的启动....................................................7（一）多户报修..................................................7（二）日常维护..................................................8（三）日常巡检..................................................8（四）其他部门通知..............................................8六、预案的实施....................................................9七、现场指挥员职责...............................................11八、索赔和总结工作...............................................12第二章.防汛专项工作预案............................................13一、工作原则.....................................................13二、适用范围.....................................................13三、部门体系及职责分工...........................................13（一）组织结构名单.............................................13（二）职责分工.................................................14四、防汛工作总体要求.............................................14五、防汛具体工作措施.............................................15六、应急抢修实施及安全注意事项...................................161、山区干线及分配网抢修........................................162、平房结构的二级机房及小区接入机房抢修........................173、小区地下接入机房或地下室进水................................184、自有管井及共用管井进水......................................18第三章.防插播应急处理预案..........................................19一、准备工作.....................................................19二、工作程序.....................................................19三、上报流程.....................................................22四、随车配置.....................................................22五、注意事项.....................................................23第四章.营业厅营业应急处理预案......................................24一、工作机制.....................................................24二、组织结构.....................................................24三、应急处理程序.................................................24四、具体措施.....................................................251、火灾........................................................252、停电........................................................253、用户发病....................................................264、系统故障....................................................265、雨、雪天气..................................................26五、宣传、培训和演习.............................................271、宣传........................................................272、培训........................................................273、演习........................................................27四、后期处置.....................................................271、事件调查分析................................................272、改进措施.........................................