第1页共35页目录目录.............................................................................Ⅰ引言.............................................................................Ⅰ前言.............................................................................II0.1总则..........................................................................II0.2质量管理原则.................................................................II0.3过程方法......................................................................III0.4与其他管理体系标准的关系.......................................................V质量管理体系要求......................................................11范围.......................................................................12规范性引用文件.....................................................................13术语和定义..........................................................................14公司环境...........................................................................14.1理解公司及其环境..........................................................14.2理解相关方的需求和期望..........................................................14.3确定质量管理体系的范围...............................................14.4质量管理体系及其过程..........................................25领导作用........................................................................25.1领导作用和承诺...........................................................25.1.1总则.....................................................................25.1.2以顾客为关注焦点......................................25.2方针....................................................................35.2.1制定质量方针........................................................35.2.2沟通质量方针......................................................35.3公司的岗位、职责和权限..............................................36策划...........................................................................36.1应对风险和机遇的措施........................................................36.2质量目标及其实现的策划.................................................46.3变更的策划............................................................47支持...........................................................................47.1资源........................................................................47.1.1总则..........................................................................47.1.2人员........................................................................47.1.3基础设施....................................................47.1.4过程运行环境...............................................................57.1.5监视和测量资................................................................57.1.6公司的知识..............................................................57.2能力....................................................................57.3意识...........................................................67.4沟通.......................................................................67.5成文信息.............................................................67.5.1总则...................................................67.5.2创建和更新......................................................................67.5.3成文信息的控制...................................
