目录酒店绩效管理概述1.绩效管理的指导原则31.1目的.............................................................................................................................31.2定义.............................................................................................................................31.3目标.............................................................................................................................31.4适用范围.....................................................................................................................41.5实施.............................................................................................................................41.6修改.............................................................................................................................41.7使用.............................................................................................................................41.8保密政策.....................................................................................................................42.酒店绩效管理指南52.1基本原则.....................................................................................................................52.2实施流程(绩效管理循环)...........................................................................................53.建立酒店绩效考核体系73.建立酒店绩效考核体系83.1酒店考核体系.............................................................................................................83.2明确层级考核关系.....................................................................................................84.成立酒店绩效管理组织94.1绩效管理组织机构.....................................................................................................94.2酒店绩效管理小组.....................................................................................................94.3绩效角色分配...........................................................................................................104.4绩效管理会议指南...................................................................................................114.5主要步骤...................................................................................................................12酒店绩效管理实施5.绩效考核的实施135.1建立考核目标...........................................................................................................135.2酒店经营目标的分解流程.......................................................................................135.3确立关键绩效指标（KPI）.....................................................................................145.4绩效考核指标对不同部门的不同意义...................................................................155.5设立基本目标值.......................................................................................................155.6制订绩效考核表格...................................................................................................175.7开展考评...................................................................................................................185.8考核结果的应用.......................................................................................................185.9绩效沟通与反馈............................................
