威尼斯皇冠假日酒店《商务中心新员工入职培训手册》中英文对照((VIP免费

-------BusinessCenterTABLEOFCONTENTSPartOnePart1ØWelcomeLetterFromDirectorofRoomsPage03ØDepartmentalOrganizationChartPage04Part2ØBCVision&MissionPage05ØBCTariffPage06ØJobDescriptionBCSupervisorPage07BCClerkPage11ØStandardOperatingProceduresOutgoingfaxPage13PhotocopyServicePage15TypingServicePage18LaminationServicePage20BindingServicePage22TranslationServicePage24ExpressServicePage27EquipmentRentalServicePage30Inter-netServicePage33E-mailServicePage35TelephoneServicePage36BusTicketServicePage38FerryTicketServicePage41Confirm&ChangeairticketPage43DutyDescriptionPage45Part3ØPriorityClubRewardPage48ØTerminologyPage51Part4ØAcknowledgementletterbyemployeePage57Dearteammember,Firstly,averywarmwelcometotheCrownePlazaShenzhenaspartofFrontOfficeDepartment.Ourkeytosuccessdependsverymuchonyourpositiveattitude,creativeflairandeyetodetails.Wearecommittedtodeveloppeoplethroughknowledgeenlarging,skilltrainingandworkforcemotivation.YourremarkablecontributioninFrontOfficeDepartmentwillbegreatlyappreciated.真诚欢迎您加入深圳威尼斯皇冠假日酒店，成为酒店前厅部的成员。你们积极的工作态度，创造性的思维及细致周到的服务，将是我们取得成功的关键因素。我们激励员工通过不断的学习和培训，来丰富专业知识，改善服务技巧，提高劳动生产力，最终取得整体前厅部的成功。IwishyouapleasantandfruitfulworkingexperienceatFrontOfficeDepartment.祝愿您在这个团队里工作愉快，并获得宝贵的工作经历。Yourstruly,此致FRONTOFFICEORGANIZATIONCHARTBusinessCenterConcept商务中心的定义BusinessCenterisanofficeawayfromguest’sownoffice.WealsosupplytheFOM前厅部经理1Asst.FOM前厅部副经理1Asst.ManagerCPCManagerReceptionManager大堂副理行政楼层经理接待经理Mr.OliverZhaoMr.LeeKwanTaeMs.AnnieCaiMr.StevenWang11Ms.BettyZhaoMr.JohnsonZhu4FDSeniorSupervisorSeniorSupervisorSeniorSupervisor高级接待主管礼宾部高级主管车队高级主管111GROSupervisorBCSupervisorGSCSupervisorConciergeSupervisor客户关系主管商务中心主管客户服务中心主管礼宾部主管1111SeniorGROFDAsst.SupervisorBCAsst.SupervisorGSCAsst.SupervisorAsst.Supervisor高级客户关系主任接待副主管商务中心副主管客户服务中心副主管礼宾部副主管22132GROFDAgentBCClerkGSCClerkBellman&DoorgirlDriver客户关系主任接待员商务中心文员客户服务中心文员行李生&门童司机101221015101GuestServiceCenterManager客户服务中心经理Ms.SandraHuang1Mr.DavidYangChiefConcierge礼宾司secretaryservicewheneverguestneed.商务中心是客人办公室以外的办公室，在客人没有秘书的情况下也能满足客人的秘书需求。BusinessCenterMissionStatement商务中心使命宣言TobethebestBusinessCenterinallthehotelsofShenZhenbyseekingoutstandingservicetoourguest.Strengthencooperation,heightenskill,enricheconomicandtradeknowledgetoperfectitself,Meet&overstepcustomers’differentrequirementswithfriendly,quickandpreciseservices.Protectequipment,controlcost,propagandizeandsellbroadlyallserviceitemsofBusinessCentertoincreaseprofits.追求卓越的服务，使商务中心成为深圳所有酒店中最好的商务中心。增强合作，不断完善自己，提高服务技能和经贸知识，以友好、快捷和准确的服务满足并超越客人的不同需求。保护设施，控制成本，全面宣传并推销商务中心的各项服务，以提高利润。BusinessCenterTariff商务中心价目表CurrencyinRMB货币：人民币OfficeEquipment办公室设备OneHourHalfDayWholeDay1小时半天1天DataProjector数据影仪40015003000PortableComputer手提电脑100300600LaserPrinter激光打印机100300600FaxMachine传真机100300600SlideProjector幻灯机50200400SpeakPhone电话机3080150DVDMachi...