第一章Incentive激励Benefit福利Performance绩效Turnover职工流动率Changeagent变革催化剂managementprocess管理过程humanresourcemanagement人力资源管理authority职权linemanager直线管理者staffmanager职能管理者lineauthority直线职权impliedauthority暗示职权functionalcontrol职能控制employeeadvocacy雇员利益保护strategy战略globalization全球化humancapital人力资本strategichuman战略性人力资源管理resourcesmanagementvaluechainanalysis价值链分析outsourcing外包commitment承诺第三章Recruitment招聘Placement人员配置Jobanalysis工作分析Jobdescription职务说明Jobspecifications工作说明书Workactivities工作活动Jobcontext工作环境Humanrequirements人力需求JobIdentification工作识别JobSummary工作综述Selection甄选PerformanceAppraisal工作绩效评价JobEvaluation职位评价Compensation薪水Appraisal评估Training培训Organizationchart组织架构Processchart流程图Supervisor监督者Resistancetochange变革阻力Participantdiary/logs参与者日记Quantitativetechniques定量技巧Positionanalysisquestionnaire（PAQ）职位分析问卷DepartmentofLaborjobanalysis劳工部工作分析法Authorityofincumbent职位权力Workingconditions工作环境Questionnaires问卷Interviews面谈、面试Observation观察Sensoryskills感知能力Motivation动机第四章employmentorpersonnelplanningtrendanalysis就业或人事规划的趋势分析ratioanalysis比率分析computerizedforecast计算机化预测qualificationsinventories资格数据库personnelreplacementcharts人事调配图positionreplacementcards职位调配卡recruitingyieldpyramid招募金字塔alternativestaffing员工交替工作制applicationform申请表poolofcandidates候选人才库Projected预计turnover人事变动率Scatterplot散点图volumeofproduction生产量substitute替代backfire逆火inbreeding近亲繁殖Jobposting招聘信息Successionplanning继任计划EmploymentAgencies就业服务机构thescreeningtools筛选工具ExecutiveRecruiters执行招聘privilegedinformation特权信息Onsitevisits工作现场访问Internships实习Referralsandwalk-ins随机求职者cullcandidates拣选候选人intrusive侵扰第五章retestestimate复测评估;equivalentformestimate复本评估EmployeeTestingandSelection雇员测试和选拔HowtoValidateaTest：1.Analyzejob&writedescription工作分析或描述2.Choosethetests选择测试3.Administertests实施测试4.Relatescores&criteria相关分数&标准5.Cross-validate交叉验证&revalidate重复验证testbattery成套测试Backgroundinvestigations背景调查Referencechecking参照核对Concurrentvalidation并行验证Predictivevalidation预测有效化negligenthiring随意雇佣testvalidity测试效度criterionvalidity效标效度contentvalidity内容效度reliability信度expectancychart期望图表interestinventory兴趣量表worksamples工作样本worksamplingtechnique工作样本技术managementassessmentcenter管理评估中心MAC第六章nondirectiveinterview不定向面试directiveinterview定向面试situationalinterview情景面试behavioralinterviews行为面试job-relatedinterview与工作相关的面谈stressinterview压力面试unstructuredsequentialinterview非结构式序列面试structuredsequentialinterview结构式序列面试panelinterview小组面试massinterview集体面试candidate-ordererror候选人顺序错误Selectioninterviews选拔面试Appraisalinterviews评价面试exitinterviews离职面谈InterviewAdministration面试管理ComputerizedInterviews计算机辅助面试Nonverbalbehaviormanagement非语言行为管理JobAnalysis工作分析RatetheJobDuties评价工作职责CreateBenchmark基准AnswersAppointPanel&ConductInterviews任命面试委员会Ratingscales评价量表Knowledgeandexperience知识经验因素Motivation动机因素Intellect智力因素Personality个性因素StreamliningInterviews提高效...
