第一章Incentive激励Benefit福利Performance绩效Turnover职工流动率Changeagent变革催化剂managementprocess管理过程humanresourcemanagement人力资源管理authority职权linemanager直线管理者staffmanager职能管理者lineauthority直线职权impliedauthority暗示职权functionalcontrol职能控制employeeadvocacy雇员利益保护strategy战略globalization全球化humancapital人力资本strategichuman战略性人力资源管理resourcesmanagementvaluechainanalysis价值链分析outsourcing外包commitment承诺第三章Recruitment招聘Placement人员配置Jobanalysis工作分析Jobdescription职务说明Jobspecifications工作说明书Workactivities工作活动Jobcontext工作环境Humanrequirements人力需求JobIdentification工作识别JobSummary工作综述Selection甄选PerformanceAppraisal工作绩效评价JobEvaluation职位评价Compensation薪水Appraisal评估Training培训Organizationchart组织架构Processchart流程图Supervisor监督者Resistancetochange变革阻力Participantdiary/logs参与者日记Quantitativetechniques定量技巧Positionanalysisquestionnaire(PAQ)职位分析问卷Depar