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CONTENTS目录Foreword前言WelcomeMessagefromGeneralManager总经理欢迎辞CHAPTER1:RAMADAPresentation第一章华美达品牌简介CHAPTER2:RamadaHangzhouHotelPresentation第二章酒店简介CHAPTER3:Generaltermsandconditionsofemployment第三章酒店员工聘用条例3.1RecruitmentGuidelines聘用指南3.2ProbationPeriod试用期3.3WorkingHours、RestDaysandOvertimeWork工作时间、休息日和超时工作3.4BasicSalary基本工资说明3.5TimeandSwipeCard考勤卡的试用规定3.6Attendance考勤规定3.7EmployeeUniform员工制服3.8Transfer、PromotionandDemotion调岗、晋升和降级3.9Resign、Termination、Dismiss辞职、辞退、除名3.10RenewalofEmploymentContract合同续签3.11ExclusiveServiceandEntireTime限制兼职工作之规定3.12ChangeofPersonalParticulars个人情况变更说明CHAPTER4:EmployeeBenefits第四章员工福利4.1DutyMeals工作餐4.2PublicHolidays法定假期4.3AnnualLeave年假4.4MatrimonialLeave婚假4.5MaternityLeave产假4.6PaternityLeave生育看护假4.7CompassionateLeave丧假4.8WorkInjury工伤4.9MedicalBenefits医疗福利4.10HospitalizationLeave住院4.11ProlongedMedicalLeave医疗期4.12LeavewithoutPay无薪假4.13YearEndBonus年终奖4.14Training员工培训CHAPTER5:HotelsRulesandRegulations第五章员工必须遵守的各项管理规定5.1NameBadge员工名牌管理规定5.2EmployeeIDCard员工通道管理规定5.3EmployeeEntranceandExit员工接受例行安全检查的规定5.4SecurityVetting员工考勤管理规定5.5TimeCardandDailySheet员工接待私人来访的规定5.6PersonalCall员工接打私人电话的规定5.7PersonalVisit员工店内吸烟的规定5.8PersonalCall禁止吐痰规定5.9Washroom员工使用客用洗手间的规定5.10UseofElevators员工使用客用电梯的规定5.11UseofPartingLot员工使用停车场的规定5.12Loitering员工不允许在店内闲逛的规定5.13LostandFoundItems失物招领5.14HotelPropertyControl员工不允许将酒店物品带出酒店的规定5.15Eating/Drinking员工不允许在岗上饮食的管理规定5.16UndertheInfluenceofAlcoholorIllegalDrugs员工不允许醉酒或服食毒品的管理规定5.17PersonalPapersandMobilePhone员工配带私人传呼机和手机的规定5.18UseofHotelComputer员工使用酒店电脑的规定5.19Confidentiality员工要遵守的酒店保密制度的管理规定CHAPTER6:EmployeeResponsibilities第六章员工职责规范6.1Uniform员工个人工作服的保管和试用6.2PersonalHygiene员工个人卫生规范6.3PersonalGrooming员工个人仪表仪容规范6.4Posture员工个人体态规范6.5Attitude员工工作态度要求6.6Cleanliness员工工作环境规范6.7Punctuality员工守时准则6.8Efficientandpromptservice员工工作效率和服务效率的要求CHAPTER7:EmployeeFacilities第七章员工设施介绍7.1EmployeeDiningRoom员工餐厅7.2EmployeeLockerandEmployeeLockerRoom员工更衣柜和更衣室7.3EmployeeNoticeBoard员工宣传栏7.4EmployeeActivityArea员工活动区域7.5EmployeeDormitory员工宿舍CHAPTER8:Employeerelationguide第八章员工关系指南8.1HotelPublication店刊8.2EmployeeConvention员工大会8.3EmployeeDrumbeatingColumn员工宣传栏8.4EmployeeSuggestionBox员工意见调查CHAPTER9:RewardsandPunishmentsystem第九章奖惩制度9.1Objective目的9.2EmployeeRewards员工奖励9.3RewardsKind奖励种类9.4RewardsByelaw奖励条例9.5RewardsProgram奖励程序9.6RewardsWays奖励办法9.7RewardsForm奖励形式9.8Blame过失9.9BlameSort过失类别9.10DisciplinePunish纪律处分9.11PunishByelaw处罚条例9.12PunishProgram处罚程序9.13PunishWay处罚办法9.14PunishRepealTimeandRepealWays处罚撤销期及撤销办法CHAPTER10:Securitysystem第十章安全制度10.1SecurityByelaw安全条例10.2FireControlSecurity消防安全10.3FireGuardAgainst火灾预防10.4DealwithFireAlarm火警处理10.5DealwithSuddennessCircs受伤等意外情况的处理10.6ElevatorFault电梯故障10.7OtherExigence其他紧急情况CHAPTER11:enviro...