摘要薪酬制度、绩效管理、企业文化情况，对员工积极性起到直接的作用。人力资源管理部门作为公司协调运转部门，通过企业文化平台搭建、薪酬设计、绩效管理等一系列因素，充分调动员工的工作积极性，增强公司员工的凝聚力，谋得公司利益最大化。人力资源管理需以制度为支撑，以科学理念为主线，让员工拥有归属感。公司人力资源部门通过激发员工的工作积极性，达到员工自身成长，实现公司自身利益最大化。员工工作情绪直接决定员工工作效率，培养员工积极向上的情绪是人力资源管理核心环节。关键词：人力资源管理,绩效;呼叫中心AbstractCompensationsystem,performancemanagement,corporatecultureplayadirectroleintheenthusiasmofthestaff.Humanresourcesmanagementsectorasthecoordinationdepartment,throughtheenterprisecultureplatformtobuild,compensationdesign,performancemanagementandaseriesoffactors,andfullymobilizetheenthusiasmofthestaff,enhancethecompany'scohesionofstaff,seekingthemaximumprofitforthecompany.Humanresourcemanagementinsystemasthesupport,byusingscientificconceptasthemainline,giveemployeesasenseofbelonging.Humanresourcemanagementisacomprehensivedisciplineintegrationmanagementskills.Thehumanresourcedepartmentofthecompanybyinspiringtheenthusiasmofthestaff,toitsownstaffdevelopment,realizethecompanytomaximizetheirowninterests.Employeeemotiondirectlydeterminestheefficiencyofstaff,trainingstafftopositivemoodisthecoreofhumanresourcesmanagementlink.Keywords:humanresourcemanagement,performance目录摘要.......................................................................................................................IAbstract..................................................................................................................II一、中国电信广州分公司绩效管理现状.......................................................-1-（一）考核周期.......................................................................................-1-（二）考核目标.......................................................................................-1-二、中国电信广州分公司呼叫中心绩效管理的存在问题...........................-3-（一）管理层素质存在问题...................................................................-3-（二）企业文化认知不到位...................................................................-3-（三）绩效管理单一...............................................................................-3-三、中国电信广州分公司呼叫中心绩效管理存在问题的分析...................-4-（一）绩效指标设计...............................................................................-5-（二）绩效考核主体...............................................................................-5-（三）绩效考核周期...............................................................................-5-（四）绩效反馈机制...............................................................................-6-四、中国电信广州分公司呼叫中心绩效管理中存在问题的解决措施.......-6-（一）完善的绩效管理体系...................................................................-6-（二）加强企业文化建设.......................................................................-7-（三）注重绩效考评结果的运用...........................................................-7-结论.................................................................................................................-8-参考书籍....................................................................................................
