第一节部门职责及工作目标....................................................................1一、部门职责................................................................................1（一）财务视角...........................................................................1（二）顾客视角...........................................................................1（三）内部流程视角.......................................................................1（四）员工的学习与成长视角...............................................................2二、工作目标及衡量标准......................................................................2（一）财务视角...........................................................................2（二）顾客视角...........................................................................2（三）内部流程视角.......................................................................3（四）员工的学习与成长视角...............................................................4三、部门架构图..............................................................................5第二节岗位职务说明书........................................................................7一、主管职务说明书..........................................................................7（一）任职资格...........................................................................7（二）工作关系...........................................................................7（三）岗位职责及工作目标.................................................................8二、TV主管职务说明书.......................................................................8（一）任职资格...........................................................................8（二）工作关系...........................................................................8（三）岗位职责...........................................................................9（四）工作目标及衡量标准.................................................................9三、副主管职务说明书.......................................................................10（一）任职资格..........................................................................10（二）工作关系..........................................................................10（三）岗位职责..........................................................................10（四）工作目标及衡量标准................................................................11四、文员职务说明书.........................................................................12（一）任职资格..........................................................................12（二）工作关系..........................................................................12（三）岗位职责..........................................................................13（四）工作目标及衡量标准................................................................13五、领班职务说明书.........................................................................13（一）任职资格..........................................................................13（二）工作关系..........................................................................13（三）岗位职责..........................................................................14（四）工作目标及衡量标准........................................
