第1页共134页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共134页项目实施九阴真经1前言...............................................................................................................................................61前言.......................................................................................................................................62如何做业务调研？.......................................................................................................................72.1调研工作如何组织？.........................................................................................................72.2调研准备阶段容易犯哪些错误？(上)..............................................................................82.2.1第一个容易犯的错误：不清楚调研的的目的......................................................82.2.2第二个容易犯的错误：计划不够细致..................................................................92.3调研准备阶段容易犯哪些错误？(中)............................................................................102.3.1第三个容易犯的错误：计划没有在内部沟通....................................................102.3.2第四个容易犯的错误：计划没有得到用户确认................................................122.4调研准备阶段容易犯哪些错误？(下)............................................................................122.4.1第五个容易犯的错误：没有认真进行准备........................................................122.5现场调研阶段容易犯哪些错误？(一)............................................................................142.5.1常见错误一：立即进入调研状态........................................................................142.5.2常见错误二：匆忙地进入调研状态....................................................................162.6现场调研阶段容易犯哪些错误？(二)............................................................................172.6.1常见错误三：不断地问问题，唱独角戏............................................................172.6.2常见错误四：不注意收集异常的事实，挖掘背后的需求................................182.7现场调研阶段容易犯哪些错误？(三)............................................................................192.7.1常见错误五：每天调研工作时间太长................................................................192.7.2常见错误六：聆听，而不是提供解决方案........................................................202.8现场调研阶段容易犯哪些错误？(四)............................................................................202.8.1常见错误七：没有开业务分析会........................................................................202.9现场调研阶段容易犯哪些错误？(五)............................................................................212.9.1常见错误八：只重视正式沟通，不重视非正式沟通........................................212.9.2常见错误九：关键业务只询问了个别人意见....................................................222.9.3常见错误十：调研时有选择问问题....................................................................222.10现场调研阶段容易犯哪些错误？(六)..........................................................................232.10.1常见错误十一：一次调研就企图锁定需求......................................................232.10.2常见错误十二：调研工作表现不职业...............................
