酒店管理手册生活派酒店投资管理有限公司目录1.0生活派酒店公司介绍及企业文化..................................................................................................11.1公司介绍..................................................................................................................................11.2品牌解读..................................................................................................................................11.3企业文化..................................................................................................................................22.0组织结构和职责..............................................................................................................................32.1公司组织架构图......................................................................................................................32.2公司部门主要职责..................................................................................................................32.3酒店组织架构图......................................................................................................................72.4店长及酒店管理人员岗位职责..............................................................................................73.0店长级管理制度..............................................................................................................................93.1适用范围..................................................................................................................................93.2公司管理流程..........................................................................................................................93.3店长招聘和入职......................................................................................................................93.4内部晋升和认定....................................................................................................................103.5店长工资标准和定级原则....................................................................................................103.6考核标准(KPI考核,平衡记分卡形式)..........................................................................113.7店长离职审计制度................................................................................................................123.8酒店会议制度........................................................................................................................143.9酒店报告制度........................................................................................................................153.10保密制度..............................................................................................................................153.11酒店印章管理制度..............................................................................................................163.12酒店公共关系维护..............................................................................................................173.13新闻发言制度......................................................................................................................173.14酒店值班制度......................................................................................................................173.15设备维修与费用控制....................