物流过程分析物流能力评估与改进手册目录1序言-为什么使用本手册..................................................................................42目标.....................................................................................................................43手册内容简介.....................................................................................................54使用方法.............................................................................................................85专业名词释义.....................................................................................................96概论...................................................................................................................107本手册解释人...................................................................................................108手册内容...........................................................................................................11第一章客户/供应商关系......................................................................................171.1物流协定.......................................................................................................................171.2备量方法.......................................................................................................................181.3物流评估.......................................................................................................................191.4关系发展.......................................................................................................................20第二章工作组织机构...................................................................................................222.1工作岗位描述...............................................................................................................222.2工作流程.......................................................................................................................232.3人力资源发展...............................................................................................................25第三章目标，控制与改进.........................................................................................273.1战略与目标...................................................................................................................273.2评估与行动计划...........................................................................................................293.3不断改进.......................................................................................................................303.4物流成本控制...............................................................................................................31第四章采购过程分析...............................................................................................................324.1物流过程分析...............................................................................................................324.2数据交互（电子系统）...............................................................................................334.3材料要货计划...............................................................................................................344.4包装.............................................................................
