销售部管理制度目录第一部分组织架构及管理制度................................3一．销售部组织架构及销售部人员主要岗位职责..............41）组织架构示意......................................42）主要岗位职责......................................4二．案场管理制度........................................51）工作守则..........................................52）考勤管理制度......................................53）仪容着装规范......................................64）业务规范..........................................75）审查制度..........................................7三．项目例会制度........................................81）早会..............................................82）周会..............................................83）项目月例会........................................84）项目推广会议（按需）..............................8四．业绩分配制度........................................91）业绩判定..........................................92）业绩分配..........................................9五．员工培训制度........................................91）目的..............................................92）培训内容..........................................93）培训计划..........................................94）培训考核.....................................................................................9七．人事管理制度......................................101）入职与试用.......................................1002）招聘条件.........................................103）试用期限.........................................104）工作请示、工作协作..............................105）工资.............................................107）辞职管理.........................................108）辞退管理.........................................109）其他情况.........................................11八．薪酬福利制度.......................................111）薪酬.............................................112）销售佣金提成制度.................................12九．考核、晋升制度.....................................131）考核周期.........................................132）考核内容及分值...................................133）考核结果与考核体现...............................134）案场处罚制度.....................................13第二部分业务流程........................................15一．来电流程管理.......................................151）来电接听流程示意.................................152）来电接听基本要求.................................15二．来访流程管理.......................................161）来访接待流程示意.................................162）来访接待基本要求.................................163）客户接待程序.....................................164）相关表格及填写要求（部分）.......................16三．成交、签约流程管理.................................171）成交、签约流程示意...............................172）销控管理.........................................183）签署认购书要求...................................184）定金、发票.......................................185）办理签订购房合同、银行按揭等购房手续.............186）合同管理.........................................1817）客户资源管理.....................................18四．退房流程管理.......................................211）退房流程示意.....................................212）说明..................................
