目录第一章概述....................................................................................................................................41.1通信行业背景概述.................................................................................................................41.2客户需求分析........................................................................................................................51.3讯呼解决方案概述.................................................................................................................61.3.1通信电话销售系统应用效果：....................................................................................71.3.2部分公司案例..................................................................................................................8第二章系统结构............................................................................................................................92.1系统拓扑结构图.....................................................................................................................92.1.1CTIServer（系统管理服务器）..................................................................................102.1.2智能语音交换系统........................................................................................................102.1.3VoIP媒体网关...............................................................................................................112.1.5ACDServer（智能选择坐席）....................................................................................112.1.6DialServer（电话外呼系统）......................................................................................112.1.7电话录音监听系统........................................................................................................122.2系统特点...............................................................................................................................13第三章FASTCALL通信电话销售系统平台.............................................................................173.1可视化业务生成系统...........................................................................................................173.2强大的坐席系统...................................................................................................................183.2.1坐席系统功能................................................................................................................183.2.2班长（管理者）坐席功能............................................................................................203.3录音查询备份管理系统.......................................................................................................223.3统计报表分析.......................................................................................................................23第四章通信电话销售系统业务系统...........................................................................................254.1自动外呼营销平台...............................................................................................................274.1.1自动外呼功能介绍........................................................................................................274.1.2外呼方式介绍...............................................................................................
