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TRAININGKITPOLICIES&PROCEDURESACCORCHINAHUMANRESOURCES2004TABLEOFCONTENTI.ANNUALTRAININGPLAN01GENERALOVERVIEW01.01SOPFORANNUALTRAININGPLAN01.02GUIDELINETOANNUALTRAININGPLANPREPARATION01.02AANNUALTRAININGPLANOUTLINE01.02BANNUALTRAININGPLANANDFOLLOWUPREPORTFORMAT01.02CDEPARTMENTALTRAININGNEEDSGRIDANDSAMPLEII.INHOUSETRAINING02POLICY&PROCEDURES02.01GENERICTRAINING02.01AFLOWCHARTOFGENERICTRAINING02.01BENROLMENTFORM02.01CSAMPLEOFTHEMONTHLYTRAININGCALENDAR02.01DSAMPLEOFTHEWELCOMELETTER02.01EATTENDANCEFORM02.02DEPARTMENTALTRAINING02.02AFLOWCHARTOFDEPARTMENTALTRAINING02.02BNEWHIRECHECKLIST02.02CDEPARTMENTALTRAININGPLAN&REPORTFORM02.02DTRAININGNEEDSANALYSISFORM&SAMPLE02.03DEPARTMENTALTRAINER02.04BUDDYSYSTEM02.04AFLOWCHARTOFBUDDYSYSTEM02.04BBUDDYCHECKLIST02.05CROSSDEPARTMENTTRAINING02.05AFLOWCHARTOFCROSSDEPARTMENTTRAINING02.05BAPPLICATIONFORMOFCROSSDEPARTMENTTRAINING02.05CEVALUATIONFORMOFCROSSDEPARTMENTTRAINING02.06EXTERNALCOMPANIES02.07TRAINEEPROGRAM02.07.01MANAGEMENTTRAINEE02.07.01AFLOWCHARTOFMANAGEMENTTRAINEEPROGRAM02.07.01BREQUESTFORMFORMANAGEMENTTRAINEEPROGRAM02.07.01CMANAGEMENTTRAINEEAGREEMENTSAMPLE02.07.02STUDENTTRAINEE02.07.02AFLOWCHARTOFSTUDENTTRAINEEPROGRAM02.08TRAININGADMINISTRATION02.08.01TRAININGEQUIPMENT&FACILITIES02.08.02TRAININGRECORD&TRAININGHISTORY02.08.03TRAININGLIBRARY02.09TRAININGACTIVITIES02.09.01INNOVACCOR02.09.01AFLOWCHARTOFINNOVACCOR02.09.01BPRESENTATIONSLIDESOFINNOVACCOR02.09.02ACCORCORNER/E-LEARNING02.09.02ASAMPLEOFACCORCORNER02.09.03ACCORASIACERTIFIEDTRAINER’SMEETING02.09.03AFLOWCHARTOFACCORASIACERTIFIEDTRAINER’SMEETING02.09.04ACCORCHINAH.R.MEETING02.09.04AFLOWCHARTOFACCORCHINAH.R.MEETING02.09.05TRAINER’SCLUBIII.EXTERNALTRAINING03EXTERNALTRAININGOVERVIEW03AFLOWCHARTOFEXTERNALTRAINING03BAPPLICATIONFORMFORMAT03CTRAININGCONTRACTFORMAT03.01CROSSEXPOSURETRAINING03.01AFLOWCHARTOFEXTERNALTRAINING03.01BAPPLICATIONFORM03.01CREPORTFORMOFCROSSEXPOSURETRAINING03.02OCCUPATIONALCERTIFICATION03.03HOTELSPONSOREDEDUCATIONIV.CORPORATETRAINING04POLICYANDPROCEDURES04AFLOWCHARTOFCORPORATETRAINING04BTRAININGCOURSEMISSIONSTATEMENT04CQUESTIONNAIREFORCOURSE04DTRAININGCONTRACT04ECOURSEEVALUATIONFORM04.01TRAINERCERTIFICATIONV.PRE-OPENINGGUIDELINE05PRE-OPENINGTRAININGCHECKLIST05APRE-OPENINGMASTERTRAININGPLANFORMAT105BPRE-OPENINGMASTERTRAININGPLANFORMAT205CATTENDANCEFORMFORPRE-OPENINGTRAINING05.01PRE-OPENINGCORPORATEPROGRAMSPACKAGEVI.APPENDIX--RESOURCES06.01LIBRARYLISTOFACCORCHINAHOTELS06.02USEFULWEBSITES06.03ACCORCHINAH.R.&TRAININGNETWORKTRAININGPrinciples:Everyonecanaccessthecareerladderthroughthedevelopmentofqualification-basedtrainingToprovideatrainingcourseperemployeeperyearthroughtrainingintheworkplaceArangeofcoursessuitableforalljobsandactivitiesGeneralOverviewAccortrainingpolicyisanongoingpledgeforouremployees'progressandpromotionTRAININGACTIVITIESIn-HouseTraining-GenericTraining01.Orientationandinduction02.Groomingstandards03.Courtesystandards04.Telephoneetiquette05.Safety&securityatwork06.Foreignlanguageskills07.Communicationskills08.SecretarialskillsExternalTraining-CrossExposureTrainingApplicableforalllevelsandareasNewlyhiredand/orpromotedmanagementstaffNewlyopenedhotelSamebrandExpertise(i.e.kitchen)-OccupationalCertificationGovernmentrequestedCorporateTraining(AcademiaAccorWorld-widestandards)-WelcomingtheGuest.Frontlinestaff-KeystoCommunication.HOD,...