acx_0110_博鳌索菲特大酒店商务中心服务VIP免费

OperationHours:7:00amto12:00MidnightdailyServicesOffered:EnglishWordProcessing提供的服务英文编辑ChineseWordProcessing中文编辑Worksheet/Chart表格/图画Photocopy复印Facsimile传真RentalofComputer电脑出租E-mailServices电子邮件服务GuestExperience:Feelimpressedwiththeefficientandcourteousservices客人体验provided.感受到饭店的服务是高效和礼貌的。Procedures程序:Checkwithguestthetimeheneedsthetypingworkbackandmakesureitiscompletedpromptly.询问客人需要什么时间完成打字工作,并要及时完成.Typeadraftforguesttocheck.Makesureyouhavedoneyourbesttotypewhatiswritten.打印草稿让客人检查.要尽力打印到最好的水平.Beprofessional.Donotdelayanytypingworkeventhoughguestmaysaythatitisnoturgentandthatwecouldtakeourtime.Completeitatyoursoonestpossibleandgivetheguestacalltotellhimitisreadyforhimtoproofreadorsendituptotheroom.要熟悉业务.即使客人说打印件不急,我们也不能耽搁,因为我们要节省时间.要尽可能快的完成打印,然后给打电话通知客人已经打印完毕,需要他认可或者给他送入房间.Procedures程序:Ensurethattheenvelopehasthefullandcorrectaddress,includingthepostalcode.确认信封/上有完整正确的地址，包括邮政编码。Sealenvelope.封好信封。Weighandcalculatethepostagerequiredbearinginmindextrafeeforregisteredmailandexpressmail.Ifdoubtpleaserefertoourpostagefile.对挂号信和快件称重后计算邮资，并要加收挂号信和快件的额外费用，如果有任何疑问，要参照有关邮寄规定。Indicateontheenvelopeifmailis‘registered’or‘express’.如果邮件是”挂号”或者”快件”要在信封上显示。Allletters/seatedenvelopesformailingtobecollectedbytheofficemessengerbefore9:30amdaily.邮件收发员会在每天早上9:30之前，收取所有需要邮寄的信件。RemindOfficemessengertoobtainreceiptsforregisteredmail.提醒邮件收发员要记住拿回挂号信的收据。ForCourierServicetocallupourcurrentlocaldeliveryserviceforpickup.对于快件，我们要打电话给当地合适的邮递服务部进行邮寄。Procedures程序:Allincomingfaxesmustberecordedfast.Makesureyoucollatethemcorrectlybeforestaplingthemtogether.所有接收的传真要及时记录下来.将他们订在一起前,要确认你已经核对了他们是正确的.Checkonroomandnameofguestintheterminal.在电脑中查询客人的房号和姓名.Readthefirstfewlinesofthefax.DonottakeitforgrantedthatifthefirstlinereadtoReservations,FrontOfficethatyousendthemtothedepartmentconcern.SenderssometimesaddressfaxestoReservations,etcwithamessage‘Pleaserelayordeliverthisfaxtoyourguest.’.Makesureyoureadcarefullybeforetakingaction.阅读传真的前几行内容.如果你阅读了传真的第一行是预订部,前厅部,不要轻易的将他们送到这些部门.因为有时,客人会发传真留言给预订部等,”请将此传真转交给…客人”.在你送传真前一定要仔细阅读.Recordingoffaxesisdoneinarecordingbook.TocallBellServiceforcollectionwithin10minutesofreceivingthefax.将传真记录在记录本上.在10分钟之内通知行李员取走收到的传真.Ifthefaxismarked‘URGENT’orifguestisduetocheckoutthatveryday,makeanefforttocalltheguesttoinformhim.Ifthereisnoresponse,quicklyplaceitinanenvelopestated‘URGENT’andcallsforaBellboywithoutadelay.如果传真上标注”紧急”或者客人预计在那天结帐离店,要打电话给客人.如果客人的房间没有应答,要立即将其装入信封并标注上紧急,然后立即打电话给行李员HOLDFORARRIVALFAXES–thesearetoberecordedthesamewayastheotherfaxes.Ifthefaxstatesthatguestischeckingintodaybutthenamelistedisnotexactlyofthesamespellingintheterminal,recorditandsenddowntoreception.保存预抵客人的传真,要象其他的传真一样记录下来.如果传真显示客人今天入住,但是姓名的拼写和电脑中的不太一致,记录下来...