1号商城在线客服台使用手册2012-5目录1、1号商城在线客服平台简介...............................................................................................42、“在线客服”系统简介.....................................................................................................42.1、访客对话界面...................................................................................................................42.2、访客端系统主菜单............................................................................................................42.3、表情...................................................................................................................................52.4、截屏...................................................................................................................................52.5、发送按钮...........................................................................................................................52.6、1号商城在线客服平台客户端安装说明.........................................................................53、客服端登录界面................................................................................................................74、客服系统主菜单................................................................................................................84.1、系统...................................................................................................................................84.1.1、修改密码....................................................................................................................84.1.2、我的状态....................................................................................................................94.1.3、退出系统..................................................................................................................104.2、查看.................................................................................................................................104.2.1、工具栏.....................................................................................................................114.2.2、状态栏.....................................................................................................................114.2.3、显示队列..................................................................................................................114.2.4、访客排序..................................................................................................................114.2.5、配置信息显示列......................................................................................................124.3、收藏.................................................................................................................................134.3.1、添加到收藏夹..........................................................................................................134.3.2、整理收藏夹..............................................................................................................134.4、工具.................................................................................................................................144.4.1、常用语与常用链接管理..........................................................................................144.4.2、常用...
