礼宾部英文培训VIP免费

礼宾部常用词汇礼宾部Concierge：[,kɔnsi'ɛəʒ]门童Doorman行李生Bellman司机Driver导游Tourguide：[tuə]：[gaid]行李Luggage行李牌Luggagetag：['lʌgidʒ][tæg]行李车Trolley['trɔli]行李房StoreRoom[stɔ:]行李架Luggagerack：[ræk]行李寄存Keepluggage雨伞Umbrella：[ʌm'brelə]贵重物品Valuables：['væljuəbl]自助早餐Buffetbreakfast：['bʌfit]洗手间Toilet/WC火车站Railwaystation：['reilwei]超市Supermarket五星级酒店Five-starhotel电梯Elevator/Lift['eliveitə]机场Airport商场Shoppingcenter小费Tip接机服务Pick-upservice叫早服务Morningcall叫醒服务Wakeupservice易碎物品Fragileobjects：['frædʒil]往前直走Straighton：[streit]前厅部Frontofficedepartme：[di'pɑ:tmənt]前台Frontdesk总机Servicecenter商务中心Businesscenter：['biznis]票务服务Ticketservice西餐厅Westernrestaurant：['restərɔnt]中餐厅Chineserestaurant大堂吧Lobbybar医务室ClinicRoom：['klinik]桑拿Sauna['saunə]按摩Massage：[mə'sɑ:ʒ]会议室Meetingroom停车场Parkinglot总经理Generalmanager[GM]：['dʒenərəl]总监Director：[di'rektə]经理Manager大堂副理Assistantmanager[AM]主管Supervisor：[,sju:pə'vaizə]领班Captain：['kæptin]宾客服务Guestservice[GS]前台接待Receptionist：[ri'sepʃənist]楼层服务Housekeeping维修人员Repairman换钱Changemoney明信片Postcard洗衣Laundryservice：['lɔ:ndri]小心轻放HandlewithCare请勿倒立KeepTopSideUp常用句子MayIhelpyousir?我可以帮你吗，先生？Howmanypiecesofyourluggagesir?你有多少件行李，先生？Aretheseyourluggage?这些是您的行李吗？Isthiseverything,sir？这是全部东西吗，先生？Letmehelpyouwithyourluggage.让我来帮您拿吧。Iwilltakecareofyourluggage.我会照看您的行李的。Justmomentplease,sir.I'llbringthemtoyourightaway.等一会儿，先生。我马上送来。Thebellmanwillshowyoutoyourroom,sir.先生，行李生会送您到房间的。Hereisyourroomkey.给您房间钥匙。YoumayleaveyourluggageintheConcierge.您可以把行李放在礼宾部。Wouldyouliketoleaveyourluggagehere?您要寄存行李吗？Don’tworry,yourluggagewillbesentupatonce.别担心，您的行李很快就会送上去的。MayIknowyourroomnumber?您能告诉我您的房间号吗？MayIhavealookatyourroomcard?我可以看一下您的房卡吗？DoyoumindifIputyourluggagehere?我把您的行李放在这里好吗？Pleasesignyournamehere.请您在这里签名。Wouldyoulikemetocallataxiforyou?你需要我为你叫一辆出租车吗？About60minutesbytaxifromheretoAirport.从这里到机场大概需要60分钟。I'msorrytohavekeptyouwaiting.对不起让你久等了。Wouldyoutellmeyourphonenumber?您能告诉我您的电话号码吗？Afteryou,please．/Youfirst,please.你先请。Thisway,please这边请。IsthereanythingelseIcandoforyou？您还有什么事要我做吗？I’llsendtheluggageupbyanotherlift.我乘另一部电梯把行李送上去。Hereweare,sir,room1101先生，1101房到了。一．对客提问方式1.自己要做什么事时，就使用MayI~MayIhaveyourname,please?请问尊姓大名MayIhaveyourcheck-outtime,please请问您什么时候结帐离开？MayIseeyourpassport,please?请让我看一下您的护照好吗？2．麻烦客人时，可使用Couldyou~Couldyoufillouttheform,please?请您填写这张表格好吗？Couldyouwritethatdown,please?请您写下来好吗？Couldyouholdtheline,please?请不要挂电话好吗？3．询问客人的喜好或是做什么时，可使用Wouldyou~Wouldyouliketeaorcoffee?请问您要喝茶还是咖啡？Wouldyouliketotakeataxi?请问您要搭计程车吗？Wouldyoumindsittinghere?请问您介意坐在这里吗？WhenwouldyouliketovisitXXX?请问您想要何时参观XXX？Whenwouldyouliketohavelunch?请问您想在哪里用餐？Whattimewouldyouliketoeat?请问您想何时用餐？Whowouldyouliketocontact?请问您想和谁联络？Whichkindofroomwouldyouprefer?请问您喜欢哪一...