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第1页共54页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共54页以章节为顺序一、人力资源管理:(HumanResourceManagement,HRM)人力资源经理:(humanresourcemanager)高级管理人员:(executive)/i`gzekjutiv职业:(profession)道德标准:(ethics)操作工:(operativeemployees)专家:(specialist)人力资源认证协会:(theHumanResourceCertificationInstitute,HRCI)二、外部环境:(externalenvironment)内部环境:(internalenvironment)政策:(policy)企业文化:(corporateculture)目标:(mission)股东:(shareholders)非正式组织:(informalorganization)跨国公司:(multinationalcorporation,MNC)管理多样性:(managingdiversity)三、工作:(job)职位:(posting)工作分析:(jobanalysis)工作说明:(jobdescription)工作规范:(jobspecification)工作分析计划表:(jobanalysisschedule,JAS)职位分析问卷调查法:(ManagementPositionDescriptionQuestionnaire,MPDQ)行政秘书:(executivesecretary)地区服务经理助理:(assistantdistrictservicemanager)第2页共54页第1页共54页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共54页四、人力资源计划:(HumanResourcePlanning,HRP)战略规划:(strategicplanning)长期趋势:(longtermtrend)要求预测:(requirementforecast)供给预测:(availabilityforecast)管理人力储备:(managementinventory)裁减:(downsizing)人力资源信息系统:(HumanResourceInformationSystem,HRIS)五、招聘:(recruitment)员工申请表:(employeerequisition)招聘方法:(recruitmentmethods)内部提升:(PromotionFromWithin,PFW)工作公告:(jobposting)广告:(advertising)职业介绍所:(employmentagency)特殊事件:(specialevents)实习:(internship)六、选择:(selection)选择率:(selectionrate)简历:(resume)标准化:(standardization)有效性:(validity)客观性:(objectivity)规范:(norm)录用分数线:(cutoffscore)准确度:(aiming)业务知识测试:(jobknowledgetests)第3页共54页第2页共54页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共54页求职面试:(employmentinterview)非结构化面试:(unstructuredinterview)结构化面试:(structuredinterview)小组面试:(groupinterview)职业兴趣测试:(vocationalinteresttests)会议型面试:(boardinterview)七、组织变化与人力资源开发人力资源开发:(HumanResourceDevelopment,HRD)培训:(training)开发:(development)定位:(orientation)训练:(coaching)辅导:(mentoring)经营管理策略:(businessgames)案例研究:(casestudy)会议方法:(conferencemethod)角色扮演:(roleplaying)工作轮换:(jobrotating)在职培训:(on-the-jobtraining,OJT)媒介:(media)八、企业文化与组织发展企业文化:(corporateculture)组织发展:(organizationdevelopment,OD)调查反馈:(surveyfeedback)质量圈:(qualitycircles)目标管理:(managementbyobjective,MBO)全面质量管理:(TotalQualityManagement,TQM)团队建设:(teambuilding)第4页共54页第3页共54页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第4页共54页九、职业计划与发展职业:(career)职业计划:(careerplanning)职业道路:(careerpath)职业发展:(careerdevelopment)自我评价:(self-assessment)职业动机:(careeranchors)十、绩效评价绩效评价:(PerformanceAppraisal,PA)小组评价:(groupappraisal)业绩评定表:(ratingscalesmethod)关键事件法:(criticalincidentmethod)排列法:(rankingmethod)平行比较法:(pairedcomparison)硬性分布法:(forceddistributionmethod)晕圈错误:(haloerror)宽松:(leniency)严格:(strictness)3600反馈:(360-degreefeedback)叙述法:(essaymethod)集中趋势:(centraltendency)十一、报酬与福利报酬:(compensation)直接经济报酬:(directfinancialcompensation)间接经济报酬:(indirectfinancialcompensation)非经济报酬:(nofinancialcompensation)公平:(equity)第5页共54页第4页共54页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦...