科技集团公司关键绩效指标体系北大纵横管理咨询公司目录第一部分导言............................................................................................................................................1第二部分关键绩效指标体系.......................................................................................................................4一财务方面........................................................................................................................................................4（001－007）.................................................................................................................................................................................4（008－014）.................................................................................................................................................................................5（015－021）..................................................................................................................................................错误！未定义书签。（022－029）..................................................................................................................................................错误！未定义书签。（030－036）.................................................................................................................................................................................6（037－042）.................................................................................................................................................................................7（043－048）..................................................................................................................................................错误！未定义书签。（049－055）.................................................................................................................................................................................8（056－063）.................................................................................................................................................................................9二客户方面......................................................................................................................................................10（064－071）...............................................................................................................................................................................10（072－079）...............................................................................................................................................................................11（080－085）...............................................................................................................................................................................12（086－091）...............................................................................................................................................................................13（092－098）...............................................................................................................................................................................14（099－105）..................................
