OfficeBuildingPropertyManagementServiceCriterion目次前言...............................................................III1范围...............................................................12规范性引用文件....................................................13术语和定义..........................................................13.1办公楼officebuilding...........................................13.2物业管理propertymanagement.......................................13.3顾客customer.....................................................13.4突发公共事件precipitatingevent....................................14基本要求.........................................................24.1资质要求..........................................................24.2管理机构与人力资源配置要求.....................................24.3管理服务要求..................................................24.4基础管理服务....................................................25顾客服务.......................................................35.1接待服务.......................................................35.2信报服务......................................................35.3通讯设施安装服务.................................................35.4维修资金管理服务.................................................35.5装修管理服务....................................................35.6投诉处理..........................................................35.7延伸管理服务.................................................36房屋、设施设备运行与维护服务.....................................46.1房屋维护管理..................................................46.2设备设施运行与维护服务.....................................46.3设施设备日常维修服务.............................................96.4标识管理..................................................97秩序维护与安全服务.........................................107.1公共秩序维护...............................................107.2安全管理.....................................................108环境保洁服务..............................................118.1材质清洁要求............................................118.2部位清洁要求.............................................119绿化摆放与养护服务.........................................129.1绿化摆放...............................................139.2绿化养护..............................................1310仓储与搬运.............................................1310.1贮存...................................................1310.2搬运堆放.................................................1410.3库区安全与环境........................................1411检验方法..................................................1411.1自主检查...................................................1411.1.1服务人员自查11.1.2办公楼物业管理服务机构自查11.1.3物业管理企业监督检查11.2特种设备安全监察...........................................1411.3顾客满意.....................................................14前言为提高我市办公楼物业管理服务水平，保障顾客和物业管理企业的合法权益，规范物业管理企业的经营行为，为顾客创造良好的办公环境，根据国务院颁布的《物业管理条例》和上海市的有关法规，特制定本标准。本标准可作为选择或提供物业管理服务的参考依据，同时可作为规范物业管理服务行为的参考依据，帮助物业管理企业规范其服务行为，为顾客提供符合要求的物业管理服务。物业管理双方当事人可根据办公楼具体情况，...
