第1页共34页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第1页共34页abandonrate挂断率(衡量客户服务质量的指标之一,计算方式为:拨入客户服务中心的电话总数中客户因等候时间过长而挂断的电话数目占总数的百分比)例:Bychoosingtherighton-holdmusic,thecompanyhasreducedabandonrateby50%
absenteeism旷工,缺勤例:Improvementsinworkingconditionshelpedtoreducelevelsofabsenteeism
absoluteinterest绝对产权,绝对权益例:Thecompanyhasanabsoluteinterestinthebuilding
academicintelligence学术方面的才智例:Phrasessuchas"solvesproblemswell,""displaysinterestintheworldatlarge,""acceptsothersforwhattheyare,""admitsmistakes,""isgoaloriented,"and"converseswell"suggestthatpeoplefocusontheworldlysideofintelligence,asopposedtojust"academicintelligence
academicsmarts学术方面的才能例:It'snottheusualwayofthinkingaboutit-academicsmarts-IQacceleratedlearning速成学习例:Acceleratedlearningshowsthatlanguagelearninganbefast,effectiveandenjoyable