卷烟零售终端标准服务操作规范前言...................................................................................................................................................................1范围....................................................................................................................................................................2规范性引用文件................................................................................................................................................2定义和术语........................................................................................................................................................2客户经理拜访服务............................................................................................................................................3电话订货员服务................................................................................................................................................5送货员服务........................................................................................................................................................7附录A.................................................................................................................................................................8附录B.............................................................................................................................................................23附录C...............................................................................................................................................................23现代卷烟零售终端个性服务操作规范前言.................................................................................................................................................................25范围.................................................................................................................................................................26规范性引用文件...........................................................................................................................................26定义和术语....................................................................................................................................................26要求.................................................................................................................................................................27品牌培育服务标准..........................................................................................................................................28宣传促销服务标准..........................................................................................................................................31终端信息采集服务标准..................................................................................................................................34终端资源信息采集和分配利用标准..............................................................................................................37消费跟踪服务标准..........................................................................................................................................40附录A.......................................................
