第1页共50页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共50页中国网通4006商务伴侣业务用户安装使用手册中国网络通信集团公司广东省分公司第2页共50页第1页共50页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共50页目录14006商务伴侣客户端安装配置............................................................................51.1整体流程......................................................................................................51.2坐席端安装步骤..........................................................................................51.3坐席端配置指南..........................................................................................91.4坐席端登录操作指南................................................................................121.5坐席其他选项说明....................................................................................131.5.1强制登陆..........................................................................................131.5.2错误提示..........................................................................................131.5.3软电话按键......................................................................................1424006商务伴侣客户端操作应用部分..................................................................152.1置闲............................................................................................................152.2置忙............................................................................................................152.3保持............................................................................................................152.4保持接回....................................................................................................152.5重置............................................................................................................162.6自动置闲....................................................................................................162.7登出............................................................................................................163客户资料管理系统（CRM）使用手册..............................................................173.1登录............................................................................................................173.2系统管理....................................................................................................173.2.1帐户管理..........................................................................................183.2.2角色管理..........................................................................................203.3客户信息管理............................................................................................243.3.1客户资料..........................................................................................243.3.2客户信息导出..................................................................................263.4定制管理....................................................................................................283.4.1字段定制..........................................................................................283.4.2枚举管理..........................................................................................303.4.3字段组管理............................
