4006商务伴侣业务用户安装使用手册VIP专享VIP免费

第1页共50页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共50页中国网通4006商务伴侣业务用户安装使用手册中国网络通信集团公司广东省分公司第2页共50页第1页共50页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共50页目录14006商务伴侣客户端安装配置............................................................................51.1整体流程......................................................................................................51.2坐席端安装步骤..........................................................................................51.3坐席端配置指南..........................................................................................91.4坐席端登录操作指南................................................................................121.5坐席其他选项说明....................................................................................131.5.1强制登陆..........................................................................................131.5.2错误提示..........................................................................................131.5.3软电话按键......................................................................................1424006商务伴侣客户端操作应用部分..................................................................152.1置闲............................................................................................................152.2置忙............................................................................................................152.3保持............................................................................................................152.4保持接回....................................................................................................152.5重置............................................................................................................162.6自动置闲....................................................................................................162.7登出............................................................................................................163客户资料管理系统（CRM）使用手册..............................................................173.1登录............................................................................................................173.2系统管理....................................................................................................173.2.1帐户管理..........................................................................................183.2.2角色管理..........................................................................................203.3客户信息管理............................................................................................243.3.1客户资料..........................................................................................243.3.2客户信息导出..................................................................................263.4定制管理....................................................................................................283.4.1字段定制..........................................................................................283.4.2枚举管理..........................................................................................303.4.3字段组管理............................