烟台万华合成革集团责任中心业绩评价标准机密目录第一章评价标准和指标说明..................................................1一、集团公司......................................................................................................................1二、聚氨酯公司..................................................................................................................3三、超纤股份公司..............................................................................................................5四、氯碱公司......................................................................................................................7五、华大公司......................................................................................................................9六、华力股份公司.............................................................................................................11七、战略发展部................................................................................................................13八、资产管理部................................................................................................................15九、审计监察部................................................................................................................17十、经营协调部................................................................................................................19十一、行政管理部............................................................................................................21十二、人力资源部............................................................................................................23十三、安全保卫部............................................................................................................25十四、党群工作部............................................................................................................27第二章指标量化办法.......................................................29一、指标分类....................................................................................................................29二、正向指标量化办法.....................................................................................................29三、逆向指标量化办法.....................................................................................................29四、满意度指标量化办法.................................................................................................30五、非满意度指标量化办法.............................................................................................30附录一：非满意度指标量化表...................................................31附录二：满意度调查问卷.......................................................36一、客户满意度调查问卷.................................................................................................36二、服务支持满意度调查问卷.........................................................................................37三、相关部门满意度调查问卷.........................................................................................38四、员工满意度调查问卷.................................................................................................39五、部门员工满意度调查问卷.....................................................................
