运行维护规程宝视通网络分册中国联合网络通信集团有限公司二零一三年七月1目录第一章通则..............................................................4第二章职责界面和工作要求................................................4第一节维护部门职责界面..................................................4第二节维护人员工作要求..................................................7第三节专业运行维护责任界面..............................................8第三章设备维护管理.....................................................10第一节设备维护管理基本规定.............................................10第二节主机设备的维护...................................................10第三节MCU的维护.......................................................12第四节承载层设备维护...................................................12第五节终端设备及接入线路的维护.........................................13第六节软件维护及升级管理...............................................13第四章故障管理.........................................................14第一节故障申告及处理...................................................14第二节故障分级及升级汇报...............................................16第三节重保会议保障.....................................................17第五章割接管理.........................................................18第一节割接定义.........................................................18第二节割接时限.........................................................18第三节割接审批和通知...................................................19第六章资源管理.........................................................20第七章帐号管理.........................................................21第八章安全管理.........................................................30第九章质量管理.........................................................31第十章维护作业计划.....................................................33第十一章国资委视频会议系统维护保障规范...................................34第一节系统组成.........................................................34第二节国资委视频会议系统相关部门职责...................................35第三节国资委视频会议保障流程...........................................37第四节国资委视频会议系统非重保期间故障处理.............................39附件一：中国联通宝视通网软件在网测试审批表.................................41附件二：中国联通宝视通网软件入网运行审批表.................................42附件三：软件升级流程.......................................................43附件四：宝视通故障处理流程.................................................44附件五：宝视通重保会议流程.................................................45附件六：宝视通网络割接流程.................................................46附件七：宝视通IP地址备案表................................................47附件八：账号属性、级别、命名规则、功能模块对应表...........................48附件九：宝视通帐号、权限申请/变更表（例表）................................50附件十：宝视通设备授权表/权限复核表........................................51附件十一：宝视通账号管理流程...............................................52附件十二：省级分公司宝视通账号备案表.......................................53附件十三：宝视通设备远程接入登记表.........................................542附件十四：宝视通设备帐号密码更新确认表..............................
