Unit23ConflictCommunicationWorkshopTeachingaims1
wordsandphrases2
writing:aletterofcomplaint3
topractiseusingthevocabularyofcomplaints4
topractiseusinglinkingwordsandexpressions5
topractisethestructure:themore…themore6
listening:afilmscript7
topractisehavingaformaltelephoneconversationandmakingacomplaint
TeachingtimeTwoperiodsTeachingprocessStep1Revision1
dictation2
checkthehomeworkexerciseStep2newwordslearningStep3writing:aletterofcomplaint1
exercise1a)givestudentssometimetoreadtheletteranddotheexercise
b)checktheiranswers2
exercise2a)readouttheinstructionsandcheckthatstudentsunderstandthetermsused
b)studentsworkinpairs,readingthetextandclassifyingtheunderlinedlinkingwordsandexpressions
c)asksomestudentstodotheexerciseontheblackboard
step4listening:afilmscript1
exercise1:studentslookatthe