Unit23ConflictCommunicationWorkshopTeachingaims1.wordsandphrases2.writing:aletterofcomplaint3.topractiseusingthevocabularyofcomplaints4.topractiseusinglinkingwordsandexpressions5.topractisethestructure:themore…themore6.listening:afilmscript7.topractisehavingaformaltelephoneconversationandmakingacomplaint.TeachingtimeTwoperiodsTeachingprocessStep1Revision1.dictation2.checkthehomeworkexerciseStep2newwordslearningStep3writing:aletterofcomplaint1.exercise1a)givestudentssometimetoreadtheletteranddotheexercise.b)checktheiranswers2.exercise2a)readouttheinstructionsandcheckthatstudentsunderstandthetermsused.b)studentsworkinpairs,readingthetextandclassifyingtheunderlinedlinkingwordsandexpressions.c)asksomestudentstodotheexerciseontheblackboard.step4listening:afilmscript1.exercise1:studentslookatthefilmstillandguesswhichofthestatementsaboutthefilmaretrueorfalse.thenplaythetape.2.Exercise2a)givestudentssometimetoreadthequestions,thenplaythetapetwiceb)asksomestudentstoanswerthequestions.3.Exercise3a)Studentsreadthroughtheansweroptionsfirstb)playthecassetteagainandseeiftheycananswerthequestion.4.Exercise4.workinpairsanddiscussthesequestionsstep5speaking:aformaltelephoneconversationexercise11.letstudentsreadthroughthemultiple-choicequestionsfirst2.playthecassetteandletstudentsdotheexerciseExercise21.givestudentstimetoclassifythesentencesbyreadingthem.2.playthecassette3.studentsdotheexerciseandthenchecktheiranswersstep6homework用心爱心专心exercise2inpage73用心爱心专心
