第三章品質分析方法與應用目錄一、前言..........................................................................................3-1二、品管(QC)七大手法..........................................................3-32.1柏拉圖...............................................................................3-32.2特性要因圖.......................................................................3-52.3直方圖...............................................................................3-72.4管制圖...............................................................................3-92.5散佈圖...............................................................................3-102.6查檢表...............................................................................3-122.7層別法...............................................................................3-13三、新QC七大手法......................................................................3-143.1關連圖...............................................................................3-163.2KJ法(親和圖)...........................................................3-193.3系統圖...............................................................................3-213.4矩陣圖...............................................................................3-243.5矩陣數據解析法...............................................................3-263.6箭線圖法...........................................................................3-283.7過程決策計畫圖...............................................................3-29四、品質問題分析與解決..............................................................3-364.1品質問題的形成過程與問題的種類...............................3-364.2選定品管主題...................................................................3-384.3擬定改善計畫...................................................................3-394.4訂定品質改善目標...........................................................3-394.5品質問題要因分析...........................................................3-404.6實施解決問題之對策.......................................................3-414.7效果確認...........................................................................3-424.8標準化...............................................................................3-42五、品質問題分析與解決案例(土木類及機電類)..................3-43六、結論..........................................................................................3-43七、參考文獻..................................................................................3-43附錄一............................................................................................3-44附錄二............................................................................................3-60第三章品質分析方法與應用一、前言為了要使品管工作順利,人們經常使用統計的方法來當作管理的手段,以便利用其結果來做一客觀的判斷。然而統計的理論可能過於艱深,未必適合每個從業人員迅速掌握其要義。本章所介紹的品管七大手法與品管新七大手法,都是簡單常用、容易學習,並不涉及艱深統計理論的方法,品管的大部份問題,都可以用這些方法來解決。品管七大手法與品管新七大手法之間的關係,基本上就如同圖1及2所示,品管七大手法較偏向用來解決或分析品管有關定量(數值)的問題,而品管新七大手法常針對定性(語意)的問題分析,兩類手法相輔相成,互為運用。圖1全面品質管理與品管七大手...