第1页共80页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共80页1.知识..............................................................................................................................................41.1餐厅物品知识....................................................................................................................41.1.1餐具知识................................................................................................................41.1.2玻璃器皿知识........................................................................................................51.1.3自助餐物品知识....................................................................................................51.1.4布草知识................................................................................................................61.1.5杂项知识................................................................................................................61.1.6易耗品知识............................................................................................................61.2菜品知识............................................................................................................................71.2.1菜单知识（菜单的设制，印刷及菜单设制）....................................................71.2.2菜肴知识................................................................................................................71.2.3西餐食品服务知识(仅为一般知识了解，暂不提供西餐服务)........................71.2.4汁酱表知识............................................................................................................91.3酒水知识............................................................................................................................91.3.1酒水........................................................................................................................91.3.2茶..........................................................................................................................191.4服务语言..........................................................................................................................221.4.1服务礼貌用语......................................................................................................221.4.1.1基本要求：..............................................................................................221.4.1.2礼貌用语..................................................................................................221.4.2基础餐饮英语......................................................................................................241.5专业术语..........................................................................................................................331.6食品卫生知识..................................................................................................................341.6.1食物卫生管理......................................................................................................341.6.1.1保持食物卫生要点..................................................................................341.6.2各类食品的卫生要求..........................................................................................351.6.3员工的卫生管理................................
