第1页共20页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共20页______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________=+++管理承诺作法最高管理者客户及法令重要性的传达会议方式会议记录制定质量方针与核定目标书面发布批准记录进行管理评审管理评审记录确保资源的获得经营计划批准记录5管理职责5.1管理承诺第2页共20页第1页共20页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共20页_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________=++以顾客为中心确定顾客需求和期望制订业务操作标准把握要求定期总结市场变化满足顾客要求按约执行满足要求追求顾客满意关心客户了解客户服务客户提升满意程度5.2以顾客为中心5管理职责第3页共20页第2页共20页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共20页_____________________________________________________________________________________________________________________________________________________第4页共20页第3页共20页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第4页共20页____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________5管理职责企业宗旨和战略的组成部分5...
