1智营呼叫中心系统使用说明书目录目录..........................................................................................................................................2前言..................................................................................................................................................3功能说明..........................................................................................................................................41.登陆.....................................................................................................................................422.客户管理.............................................................................................................................42.1客户列表....................................................................................................................42.2跟进记录.....................................................................................................................63.坐席管理.............................................................................................................................63.1坐席列表....................................................................................................................63.2分机管理(软电话或语音网关登录的账号)............................................................73.3主叫号码....................................................................................................................73.4坐席统计....................................................................................................................83.5班组管理.....................................................................................................................83.6分机统计.....................................................................................................................94.通话记录.............................................................................................................................95.财务管理...............................................................................................................................96.企业管理.............................................................................................................................96.1添加企业.....................................................................................................................96.2企业管理...................................................................................................................107.大数据.................................................................................................................................108.AI机器人.............................................................................................................................118.1纠正列表..................................................................................................................118.2数据列表...................................................................................................................118.3呼叫队列..................................................................................................................128.4呼叫记录.................................................................................................................
