摘要通常意义上的管理指的是对于人员、财产、物资等生产资料和要素的管理。一个企业管理水平的高低在很大程度上决定了企业效益的高低，如果能够提升管理效率就可以提高企业的经济效益。同时一个企业管理效率的高低很大一方面取决于这个企业内部、外部的人际关系和人际关系中人与人的和谐程度。所以说恰当的处理人与人之间的关系，用创建和谐关系的方式来使企业的管理效率最高，是当下很关键的问题。关键词：人际关系；管理效率；关系维护AbstractManagementintheusualsensereferstothemanagementofproductionmaterialsandelementssuchaspersonnel,property,andmaterials.Thelevelofacompany'smanagementdeterminesthelevelofbusinessefficiencytoalargeextent.Ifitcanimprovemanagementefficiency,itcanimprovetheeconomicefficiencyoftheenterprise.Atthesametime,theefficiencyofacompany'smanagementdependslargelyontheinternalandexternalinterpersonalrelationshipsandthedegreeofharmonybetweenpeopleintheinterpersonalrelationship.Therefore,itisaveryimportantissueatpresenttosaythatitisappropriatetodealwiththerelationshipbetweenpeopleandcreateaharmoniousrelationshiptomakethemanagementofenterprisesthemostefficient.Keywords:interpersonalrelationship;managementefficiency;relationshipmaintenance目录摘要............................................................................................................................1Abstract..........................................................................................................................1一、绪论........................................................................................................................4（一）研究背景及意义........................................................................................4（二）国内外研究现状........................................................................................41.关于企业内部管理人际关系的研究.........................................................42.关于企业外部管理的人际关系的研究.....................................................5（三）人际关系与管理效率概念界定................................................................51.人际关系的基本内涵.................................................................................52.管理效率的基本内涵.................................................................................6二、人际关系在企业管理效率中的重要作用............................................................6(一)企业内部的人际关系管理.............................................................................71.管理者与生产者之间的人际关系.............................................................72.生产者之间的人际关系.............................................................................73.管理者之间的人际关系.............................................................................7(二)企业外部人际关系管理效率.........................................................................81.企业与客户的人际关系.............................................................................82.企业与其他社会公众的关系.....................................................................8三、建立企业和谐人际关系........................................................................................9（一）和谐人际关系建立原则............................................................................91.公平性原则...................................................................................
