酒店基础英文培训教材BasicEnglishPartOne:BasicHotelServiceEnglishAddressing:（称谓）1Mr./Mrs./Ms./MissGentlemen,ladies,某某先生/夫人，夫人或小姐，小姐先生们，夫人们Greeting:（问好）2.Goodmorning/afternoon/evening,sir/madam早上好/下午好/晚上好，先生/小姐3.Howareyoutoday,sir?(Fine,thankyou,andyou?)你好吗，先生？好，谢谢你，你呢？Welcoming:（欢迎）6.WelcometotheZhonggechengHotel/ourrestaurant.欢迎到中阁城大酒店/我们餐厅8.We＇regladtoseeyouagain.我们很高兴又看到您Asking/inquiring:（询问/征询）9.MayIhaveyour（first）name/roomnumber,please?我可以知道您的名字/房号吗？10.Yourinitials,please?请您告诉我你姓名的首写字母，好吗？12.MayItakeyourordernow?现在可以点菜了吗？14.MayIhaveyoursignature,sir?Hereplease.我可以有您的签名吗，先生？这儿请。15.MayIknowwhoI＇mtalkingwith?我可以知道打电话来的是谁吗？16.MayIaskwhoisnext?我可以问谁是下一个吗？17.MayIbeofservice,madam?我可以为您效劳吗，小姐？18.MayIrecommendour,sir?我可以推荐我们的……吗，先生？119.MayIhelpyouwith,madam?我可以帮助您做……吗，小姐？20.Wouldyoulikemetobookaforyou?您想要我为您订一个……吗？21.Wouldyouliketositbythewindow?你想坐在窗边吗？22.Wouldyouliketohaveacupoftea?您想要喝一杯茶吗？23.IsthereanythingelseIcandoforyou,madam?还有别的什么事情要我为您的，夫人？Expressinggoodwishes:（祝愿/祝福）25.HaveapleasantstayattheZhonggecheng,sir.祝愿您在中阁城过得愉快。26.Haveapleasantstaywithus,madam.祝您和我们在一起过得愉快，小姐。27.Haveaniceday!Haveapleasantevening.Haveagoodweekend!祝你今天过得愉快。祝您晚上过得愉快。祝您周末过得愉快。31.Enjoyyourstay/day.祝您在这过得愉快/祝您今天愉快。32.HappyNewYear!.MerryChristmas!HappyBirthday!祝您新年愉快！圣诞快乐！生日快乐！Answerstogoodwishes:（对方一般祝愿的回答）35.Thesametoyou,sir/madam.Youtoo，Mr.。你也一样，先生Expressingthanks：（致谢）39.Thankyoufortellingus.谢谢您告诉我们。40.Thankyouforyourcompliment.谢谢您的赞扬。41.Thankyouforcoming./calling/waiting多谢光临。谢谢您的问候/等候。44.Thankyouforbeingsounderstanding.谢谢您如此理解我们。45.Thatisverykindofyou.您真好。2Answerstothanks:（对致谢的回答）46.Youarewelcome.It’smypleasure.Itdoesn’tmatter.别客气。50.Gladtobeofservice.Pleasefeelfreetocontactusanytime.很高兴为您效劳。请随时和我们联系。Apologizing:（致歉）52.I＇mawfullysorry.太打扰您了。53.Ibegyourpardon,sir.请您原谅，先生。54.Excuesmeforinterrupting.对不起，打扰您了。55.Sorrytobotheryou.对不起，打扰您了。56.I＇mverysorry,Therecouldhavebeenamistake.Idoapologize.非常对不起，可能犯了一个错误，我深表歉意。57.I＇msorry.Wouldyouexcuseme,please?对不起，打扰一下好吗。58I＇msorry.Iambeingcalled.对不起，我要去接电话。59.I＇msorrytohavekeptyouwaiting,sir.对不起，让您久等了，先生。60.I＇msorry.Thehouse/restaurantisfullybooked.对不起，房子订满了/餐厅订满了。61.I＇msorry.Wehaverunoutof.对不起，我们用完了…Answerstoapology:（对道歉的回答）62．That＇sallright.没关系。Directing:（指示）65．Letmeshowyou.让我教您。66．Thisway,please.这边请。367．Pleasedial“0”,sir.先生，请拨0。68．Itwillbeonyourrighthandside.Youwon＇tmissit.在您的右手边，您不会错过的。69．Gostraightahead.笔直往前走。70．Godowntothelobby.请下楼到大堂。71．Pleasetakethelifttothe3rdfloor.请乘电梯到三楼。72．Turnleft/rightatthefirstcorner.请在每一个转弯处向左转/向右转。Arousingattention:（提示）73．Hereyouare.给您。74．Hereweare.我们到了。75．Therecomesthetaxi.出租车来了。76．Thereheis.正是他。77．Beawareoftheceiling,sir.小心撞到头...
