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LOGO实用阶梯英语实用阶梯英语www.dutpgz.cn酒店英语项目实训指导书www.dutpgz.cnwww.dutpgz.cn大连理工大学出版社大连理工大学出版社DiagramProgram4Program3Program2Program1www.dutpgz.cnwww.dutpgz.cn大连理工大学出版社大连理工大学出版社Program2HousekeepingDepartment项目二客房部TheHousekeepingDepartmentisoneofthemainoperationaldepartmentsofahotel.Inasense,itispossibletosaythatacleanandpleasingguestroomisoneoftheproductsthatahotelsells.Itsdutyistoensurethecleanlinessandgoodorderofallroomsandpublicareasinthehotel,andprovideallgoodandnecessaryservicesinordertocreateanideallivingenvironment.Tokeeptheoperationofthehotelgoingsmoothly,itmustalsocoordinatetheworkcloselywithotherdepartments.HousekeepingDepartmentIntroduction客房部介绍www.dutpgz.cnwww.dutpgz.cn大连理工大学出版社大连理工大学出版社HotTip客房部是酒店主要运营部门之一。在一定程度上，一个整洁而令人愉悦的客房，就是酒店出售的产品。它的职责就是确保客房和整个公共区域清洁、有序，并为创造出理想的居住环境提供必要的服务。为了保持整个酒店的顺畅运作，它也必须与其他部门建立紧密的合作。www.dutpgz.cnwww.dutpgz.cn大连理工大学出版社大连理工大学出版社HotTipMainFunctionsoftheHousekeepingDepartment前厅部主要功能■ChamberService客房服务■LaundryService洗衣服务■RoomService客房送餐服务■Turn-downService做夜床服务■SpecialServices特殊服务■MaintenanceService维修服务■MiscellaneousService其他服务www.dutpgz.cnwww.dutpgz.cn大连理工大学出版社大连理工大学出版社FrontOfficeGuidingtheGuesttotheGuestRoom1ChamberSerbices2LaundryServices3OtherSpecialServices4www.dutpgz.cnwww.dutpgz.cn大连理工大学出版社大连理工大学出版社HotTipTask1ReceivingRoomReservations工作任务一受理客房预订TaskObjectives任务目标Afterlearning,youshouldbeableto:学完后，应该掌握：◆receivetheguests接待客人◆introducetheroomfacilitiesandservices介绍客房设施和服务www.dutpgz.cnwww.dutpgz.cn大连理工大学出版社大连理工大学出版社HotTipSub-task1:ReceivingtheGuests子任务一接待客人Sample情景实例Scene:Thefloorattendantstepsforwardtowelcometheguests.(A=Attendant,G=Guest)A:Goodmorning,sirandmadam.WelcometotheSeventhFloor.I’mthefloorattendant.Didyouhaveapleasanttrip?G:Yes,thanks.WhereisRoom7013,please?A:It’salonghere.Wouldyoupleasestepthisway,Mr.andMrs.Brown?G:OK.Buthowdoyouknowournames?A:ItwasonthearrivallistforRoom7013.Hereweare.Thisisyourroom.MayIhaveyourkey,please?Letmeopenthedoorforyou.www.dutpgz.cnwww.dutpgz.cn大连理工大学出版社大连理工大学出版社HotTipG:Oh,theroomissospacious!Welikeitverymuch.A:Theroomisfacingthesouth.Youcanhaveagoodviewofthegarden.G:Verywell.Whenwilloursuitcasesarrive?A:Theywillbeherequitesoon.Thebellmanishandlingthem.Pleasewaitamoment.G:Verywell.(Lookingaroundtheroom)A:Howdoyouliketheroom?G:Oh,itlookscomfortableandcozy.Welikeitverymuch.A:(Drawingthecurtainsaside)TheroomisfacingthesouthandcommandsagoodviewoftheHuangpuRiver.G:Yes.Howgreat!www.dutpgz.cnwww.dutpgz.cn大连理工大学出版社大连理工大学出版社HotTipWordsandExpressions词汇与表达floorattendant楼层服务员spaciousa.宽敞的cozya.温馨的drawv.拉curtainn.窗帘www.dutpgz.cnwww.dutpgz.cn大连理工大学出版社大连理工大学出版社HotTipSituationalTraining情景实训RoleplayAguestfinishescheck-in,andthefloorattendantshowstheguesttoRoom801onthe8thfloor.ThefloorattendantintroducestheRecreationCenterisonthe4thfloor,andtheRestaurantisonthe2ndfloor.Thefloorattendantopensthedoorandturnsontheair-conditionerfortheguest.Healsotellstheguestthepricelistoft...