it运维项目维护服务方案2————————————————————————————————作者：————————————————————————————————日期：目录1公司的服务内容............................................................................................................................21.1服务目标...............................................................................................................................21.2信息资产统计服务...............................................................................................................21.3网络、安全系统运维服务...................................................................................................31.4主机、存储系统运维服务...................................................................................................51.5数据库系统运维服务...........................................................................................................81.6PC运维服务.........................................................................................................................92运维服务流程..............................................................................................................................103服务管理制度规范......................................................................................................................123.1服务时间.............................................................................................................................123.2行为规范.............................................................................................................................123.3现场服务支持规范.............................................................................................................133.4问题记录规范.....................................................................................................................134应急服务响应措施......................................................................................................................154.1应急基本流程.....................................................................................................................154.2预防措施.............................................................................................................................154.3突发事件应急策略.............................................................................................................165机房管理制度规范......................................................................................................................205.1机房环境标准.....................................................................................................................205.2机房设备标准.....................................................................................................................215.3机房检查表.........................................................................................................................24IT运维服务方案第2页1公司的服务内容1.1服务目标公司可为提供的运行维护服务包括，信息系统相关的主机设备、操作系统、数据库和存储设备的运行维护服务，保证用户现有的信息系统的正常运行，降低整体管理成本，提高网络信息系统的整体服务水平。同时根据日常维护的数据和记录，提供用户信息系统的整体建设规划和建议，更好的为用户的信息化发展提供有力的保障。用户信...
